Kristin Dixon
Lockport,IL
Summary
Highly efficient Dispatcher and Customer Service Representative with around 20 years of experience in multiple fields, helping customers, supervising teams, and sales.
Overview
9
9
years of professional experience
Work History
Dispatcher
TeleCab Taxi & Shuttle Service
Lockport, IL
04.2015 - 01.2024
- Answered customer requests with information about availability, pricing information and status updates.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Advised personnel about accidents, weather conditions or other hazards.
- Supervised and dispatched over ten drivers to locations using real-time GPS systems, radios, telephones, Google Voice, and Google Calendar based on service level and vehicle type.
- Process credit/debit card transactions.
- Reported accidents and major incidents to emeergency services and/or account holders
- Identified locations, calculated estimated arrival times and pricing based on the needs of callers and account holders using mapping software.
- Maintained records of cancellations and no-shows via transportation "portal"
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked successfully with a diverse group of coworkers to accomplish goals
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Lockport Township High School
Lockport, IL05-2003
Skills
- Customer Relations
- Dispatch Coordination
- Work Order Management
- Schedule Management
References
References available upon request.
Timeline
Dispatcher
TeleCab Taxi & Shuttle Service
04.2015 - 01.2024
High School Diploma -
Lockport Township High School