Kristin Drummond
Grand Junction,CO
Summary
Versatile, certified phlebotomist with hands-on experience in specimen processing, clinic-based services, and inpatient settings. Proficient in venipuncture, specimen handling and sorting, and maintaining clean, sterile work environments. Dedicated to both teamwork and independent work, delivering reliable, adaptable, high-quality service in fast-paced healthcare settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
05.2024 - Current
- Assisted hundreds of customers each day over the phone and in-person with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Consistently collaborated with team members to maintain organized merchandise displays and stock levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Phlebotomy Student
Saint Mary's Hospital
09.2024 - 12.2024
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Assisted in preparing specimens for laboratory analysis, adhering to strict protocols and quality standards.
- Maintained accurate patient records and documentation, enhancing data integrity for laboratory processing.
- Collaborated with healthcare professionals to coordinate patient care and streamline phlebotomy services.
- Educated patients on procedures, addressing concerns to promote understanding and reduce anxiety.
- Ensured compliance with health regulations and safety practices during all phlebotomy operations.
Education
Bachelor of Science - Biology
Colorado Mesa University
Grand Junction, CO12-2027
Skills
- Specimen collection and processing
- Knowledge of laboratory procedures
- Communication
- Collaboration
- Attention to detail
- Organizational skills
- Time management
- Phone and scheduling experience
Certification
- PT ASCP- Phlebotomy Technician
Timeline
Phlebotomy Student
Saint Mary's Hospital
09.2024 - 12.2024
Customer Service Representative
Walmart
05.2024 - Current
Bachelor of Science - Biology
Colorado Mesa University