Kristin Dunklee
REALTOR
Northfield,NH
Summary
Knowledgeable and dedicated professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
1
1
Certification
Work History
REALTOR
Berkshire Hathaway HomeServices Verani Realty
Concord, NH
10.2017 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Customer Service Manager
Redimix Companies
Manchester, NH
10.2007 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed over 100 calls per day
Dispatcher/Scheduling Coordinator
Redimix Companies
Manchester, NH
04.2007 - 04.2008
- Developed strong working relationships with customers, management and team through effective scheduling and communication skills.
- Gathered data to develop daily work schedules, enabling proper staffing for plants for each shift.
- Set up delivery appointments with customers.
- Directed dispatching, routing and tracking of 5 plants and 40+ fleet vehicles.
- Closely monitored dispatch board to triage and prioritize orders.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in Central and Southern NH.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 40+ drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Answered phone calls and answered questions from potential customers.
- Established and maintained client rapport by utilizing quality customer service.
Redimix Concrete Truck Driver
Redimix Concrete (DBA Persons Concrete)
Littleton, NH
04.1988 - 04.2007
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Inspected, serviced, and cleaned mixer trucks and equipment, focusing on safety.
- Worked with the production manager in the timely delivery of concrete to key clients.
- Followed safe vehicle operations procedures to protect team members and equipment from damage.
- Trained new drivers on basic tasks and company safety regulations.
- Inspect vehicles before and after use and troubleshoot issues.
- Valid NH CDL A driver's license
- Maintained telephone and radio contact with the supervisor to receive delivery instructions.
- Inspected vehicles before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected truck for defects and safe operating condition before, during, and after trips.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues, and damages.
- Completed routine maintenance on the truck to keep it in working order.
- Conferred with dispatch to relay delays, receiving routes, and adjust plans to meet daily targets.
Education
Some College (No Degree) - Business
Granite State College
Littleton, NH High School Diploma -
Profile Jr/Sr. High School
Bethlehem, NH06.1986
Skills
- Property Walks
- Terms Review and Enforcement
- Commercial Real Estate
- Market Tracking and Research
- Buyer and Seller Representation
- Market and Competitive Analysis
- Contract Preparation
- MLS Data Entry and Maintenance
- Adaptability and Flexibility
- Buyer Contracts
- Analytical and Logical Thinking
- Print and Digital Advertisement
- Client Needs Assessment
- Purchase Agreement Writing
- Marketing Strategy Development
Accomplishments
- Completed over 141+ successful real estate transactions since 2018.
- BHHS Verani Realty Leading Edge Society 2018-2019 (top 8% in the BHHS Network)
- BHHS Verani Realty Presidents Circle 2021-2022 (top 5% in BHHS Network)
- Supervised over 40 drivers, 5 plant managers and 4 customer service representatives.
Certification
- Pricing Strategy Advisor (PSA)
- Certified Staging Associate (CSA-RESA)
- Certified New Home Specialist (CNHS)
- Certified Veterans Agent
- Certified Probate Expert
Timeline
REALTOR
Berkshire Hathaway HomeServices Verani Realty
10.2017 - Current
Customer Service Manager
Redimix Companies
10.2007 - 10.2017
Dispatcher/Scheduling Coordinator
Redimix Companies
04.2007 - 04.2008
Redimix Concrete Truck Driver
Redimix Concrete (DBA Persons Concrete)
04.1988 - 04.2007
Some College (No Degree) - Business
Granite State College
High School Diploma -
Profile Jr/Sr. High School
- Pricing Strategy Advisor (PSA)
- Certified Staging Associate (CSA-RESA)
- Certified New Home Specialist (CNHS)
- Certified Veterans Agent
- Certified Probate Expert
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