Kristin Finucan
Akron,OH
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Twenty-five-year track record of successfully handling busy medical office tasks to serve diverse populations. Skilled in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
30
30
years of professional experience
Work History
Patient Access Service Representative
Akron Children's Hospital
AKron, OH
12.2005 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Received and stored patients' valuables and other belongings, as requested.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Surgery Scheduler
Summit Ear, Nose and Throat Specialists, Inc.
Akron, OH
10.1996 - 05.2005
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Drafted agendas, meeting notes, and other documents to enhance collaborative process.
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of four ENT surgeons.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Distributed treatment and procedural information to patients.
- Managed patient check-in and check-out procedures and processed payments.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Scheduled follow-up appointments as designated by physician.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Organized patient medical records and worked with insurance company representatives to obtain authorization.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted with hospital admissions and paperwork.
- Updated patient financial information to promote accurate record keeping.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Answered 40 average daily phone calls to schedule appointments and address patient inquiries.
- Called patients to schedule pre-op, post-op, and routine appointments, consistently double-checking information and availability.
Education
Some College (No Degree) - Medical Assisting
University of Akron
Akron, OHSkills
- Problem-Solving
- Training Coordination
- Customer Service
- Patient Education
- Multitasking and Organization
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Insurance Company Knowledgeable
- Communicating to Patients and Families
- Organized and Detail-Oriented
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Microsoft Office
- Organized and Efficient
- Phone and Email Etiquette
Timeline
Patient Access Service Representative
Akron Children's Hospital
12.2005 - Current
Surgery Scheduler
Summit Ear, Nose and Throat Specialists, Inc.
10.1996 - 05.2005
Some College (No Degree) - Medical Assisting
University of Akron