Kristin Gregory
Queen Creek,AZ
Summary
Dedicated Patient Care Coordinator with strong organizational skills and a commitment to HIPAA compliance. Proven ability to streamline processes, enhance patient communication, and manage insurance authorizations effectively.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
My Dr Now
Chandler, AZ
12.2021 - 04.2026
- Coordinated patient scheduling and ensured timely follow-ups for appointments
- Managed patient records using electronic health record (EHR) systems for accuracy
- Facilitated communication between patients and healthcare providers to enhance care continuity
- Completed prior authorizations for non formulary medications
- Processed provider's orders for durable medical equipment
- Obtained lab results and notified patients of results and provider recommendations
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Facilitated communication between patients and various departments and staff.
Heavy Equipment Operator
Hoopaugh Grading Company
Charlotte, NC
03.2021 - 10.2021
- Operated heavy machinery including articulating trucks and rollers.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Mitigated potential hazards by promptly reporting unsafe conditions or damaged equipment to supervisors.
- Operated heavy equipment to move large quantities of dirt and debris.
- Conducted routine maintenance checks on equipment to ensure optimal performance and safety compliance.
Referral Coordinator
Banner Health
Mesa, AZ
02.2015 - 02.2021
- Coordinated patient referrals, ensuring timely processing and adherence to organizational protocols.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Managed insurance verification processes, streamlining approval workflows for referrals.
- Implemented tracking systems for referral statuses, improving transparency and follow-up efficiency.
- Collaborated with multidisciplinary teams to resolve complex patient referral issues effectively.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Contributed to patient education by providing relevant information about their referral process and expectations.
- Communicated with patients, ensuring that medical information was kept private.
Medical Assistant and Back Office Supervisor
The Standage Clinic
Safford, AZ
02.2010 - 10.2013
- Educated patients on treatment plans and post-visit care instructions to enhance understanding.
- Monitored inventory levels of medical supplies, streamlining ordering processes for efficiency.
- Trained new staff on administrative protocols and patient interaction best practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Education
Practical Technologist of Radiation - X-Ray
The Bryman School
Phoenix, AZ09-2004
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient care coordination
- Verbal and written communication
- Insurance authorizations
- Medical terminology
- Patient documentation
- Proficient in EPIC and NextGen
Timeline
Patient Care Coordinator
My Dr Now
12.2021 - 04.2026
Heavy Equipment Operator
Hoopaugh Grading Company
03.2021 - 10.2021
Referral Coordinator
Banner Health
02.2015 - 02.2021
Medical Assistant and Back Office Supervisor
The Standage Clinic
02.2010 - 10.2013
Practical Technologist of Radiation - X-Ray
The Bryman School