Kristin Holmes
Middleburg,FL
Summary
Dynamic store manager with expertise in team leadership and inventory management at Starbucks. Enhanced customer satisfaction by 20% through strategic staff training and effective problem-solving. Proven track record in recruiting, mentoring, and fostering a collaborative work environment. Adept at optimizing store operations and driving sales growth while maintaining exceptional customer relations.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
02.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Marion Catholic High School
Marion, OhioSkills
- Customer service and support
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Training and mentoring
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Performance management
- Recruiting and hiring
Timeline
Store Manager
Starbucks
02.2008 - Current
High School Diploma -
Marion Catholic High School