Kristin Luzader
Carey,OH
Summary
Driven professional with a track record of enhancing customer service and policy knowledge at Burson Bakies Insurance Agency. Excelled in building client relationships and efficiently managing policy renewals. Skilled in customer follow-up and adept in both auto and property insurance. Demonstrated professionalism and ethics, significantly fostering trust and loyalty among clients. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
25
25
years of professional experience
Work History
Insurance Agent
Burson Bakies Insurance Agency
05.2013 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Pharmacy Technician
Harry's Pharmacy
08.1999 - 05.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Carey High School
CareyNo Degree - Insurance
Morton Learing Center
Worthington08.2014
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Auto insurance
- Policy Knowledge
- Property insurance
Timeline
Insurance Agent
Burson Bakies Insurance Agency
05.2013 - Current
Pharmacy Technician
Harry's Pharmacy
08.1999 - 05.2013
High School Diploma -
Carey High School
No Degree - Insurance
Morton Learing Center
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