KRISTIN MARICHAL
MIAMI,USA
Summary
Restaurant manager and marketing specialist with 6 years of experience in enhancing operational efficiency and driving sales growth. Proficient in team leadership, customer service, and marketing strategies, consistently optimizing workflows and exceeding targets. Passionate about fostering collaborative environments and delivering exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Key Sales Manager and Server
Earls Kitchen + Bar
Miami, USA
08.2024 - Current
- Scheduled and assigned duties to team members, ensuring appropriate coverage and efficient workflow during peak hours.
- Ensured compliance with health and safety regulations by maintaining cleanliness and organization within the dining area and service stations.
- Actively promote menu items and specials, upselling to enhance the guest experience and increase overall sales.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Executed strategic sales plans to expand customer base and revenue.
Marketing and Sales Specialist
Lease Killers
Nashville, USA
08.2022 - 08.2024
- Ensured good customer service by answering any guest questions in a timely manner.
- Partnered with local businesses for any guests wanting special accommodations during their stay such as fridge stock.
- Monitored and analyzed campaign performance metrics, including ROI, conversion rates, and engagement levels, to continuously optimize marketing efforts and achieve business objectives.
- Created listings for Airbnb website using content I had taken to ensure guests are confident in the home they are selecting for their stay.
Server and Bartender
Tap 42
Coral Gables, USA
06.2019 - 07.2022
- Greet and engage with guests to provide an exceptional dining experience, promptly addressing inquiries and concerns to ensure satisfaction and loyalty.
- Optimised team scheduling and workflow, enhancing operational efficiency during peak hours while maintaining strict health and safety standards.
- Resolved customer issues, enhancing dining experience and boosting repeat patronage.
- Mentored new staff on sales techniques, improving team collaboration and service quality.
- Processed orders accurately, ensuring prompt delivery and identifying upsell opportunities.
Education
BACHELOR'S - COMMUNICATIONS
Florida International University
Miami, Florida12.2022
ASSOCIATES IN ARTS DEGREE - BUSINESS
Miami Dade College
Miami, Florida05.2021
Skills
- Conflict Resolution
- Communication
- Sales Techniques
- Adaptability
- Sales Analytics
- Customer Service
- Event Management
- Menu Planning
- Team Leadership
- Upselling
- Health and Safety Compliance
- Marketing
- Content Creation
Timeline
Key Sales Manager and Server
Earls Kitchen + Bar
08.2024 - Current
Marketing and Sales Specialist
Lease Killers
08.2022 - 08.2024
Server and Bartender
Tap 42
06.2019 - 07.2022
BACHELOR'S - COMMUNICATIONS
Florida International University
ASSOCIATES IN ARTS DEGREE - BUSINESS
Miami Dade College