Hi, I’m
Kristin M. Evans, MBA
Lakewood,Colorado
Summary
With strong communication skills and a natural ability to connect with people, eager to learn and develop in an aviation environment. Drawing on understanding of hospitality and customer service principles, ready to utilize and enhance conflict resolution and multitasking skills in the Flight Attendant role.
Overview
20
years of professional experience
Work History
Optum Care Network
Business Development Manager
10.2018 - 11.2022
Job overview
- Developed, implemented, and led formal business development operations, resulting 162% growth in network within 10 months and consistently exceeded YOY growth goals
- Improved scalability, agility, efficiency, and experience of provider/vendor onboarding with cross-team collaboration initiatives
- Increased market visibility to generate leads with participation in industry trade shows, networking events, and supporting community events
- Re-developed CRM tool to maximize pipeline management, develop effective tracking and reporting, and efficient relationship management
- Improved partner negotiation strategies and tactics
- Elevated Contracting/Provider Engagement team relations and productivity using practical training and motivational strategies
Humana, Inc
Provider Engagement Executive
10.2015 - 11.2018
Job overview
- Improved key network health system's value-based contract performance from 6M deficit to 2M surplus within 18 months
- Cultivated and managed strong relationships with key partner stakeholders by delivering polished and professional presentations virtually and in-person using meaningful KPIs, metrics, and effective story telling
- Improved, preserved, and re-engaged key network providers by actively listening to questions, concerns and escalate as needed to meet contractual expectations
- Coordinated with internal departments, such as finance and operations, to address client issues effectively and identify opportunities for improvement
Physical Rehabilitation Network
Regional Director Of Operations
05.2003 - 10.2014
Job overview
- Led strategic initiatives to improve scalability, agility and efficiency
- Tracked company revenue margins and worked with finance team to improve profitability
- Evaluated organizational performance through metrics and utilized insights to inspire action
- Improved daily/monthly time of service collections by 20% MOM with empowered training and motivational strategies
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Boosted existing referral source performance and grew referral source network by 10-15% MOM by developing strategic and consistent outreach and account management
Education
Regis UniversityDenver, CO
MBA from Healthcare Administration
University of ArizonaTucson, AZ
Bachelor of Science from Physiology
Skills
- Teamwork and cooperation
- Empathy and patience
- Strong work ethic
- Reliability and punctuality
- Adaptability and flexibility
- Multitasking and organization
- Clear communication
- Safety procedures
- Professional appearance
- Relationship management
- Conflict resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteCertification
- ValueSelling Framework® Practitioner Certification – ValueSelling Associates, Inc.
- Lean Management Certification Program by University System Exam or Online Certificates– Various Providers.
Timeline
Business Development Manager
Optum Care Network
10.2018 - 11.2022
Provider Engagement Executive
Humana, Inc
10.2015 - 11.2018
Regional Director Of Operations
Physical Rehabilitation Network
05.2003 - 10.2014
Regis University
MBA from Healthcare Administration
University of Arizona
Bachelor of Science from Physiology
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