Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin O'Connor

Malta

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Bentley's Tavern. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques. Adept at cash handling and team collaboration, consistently delivering memorable dining experiences in high-volume settings.


Overview

17
17
years of professional experience

Work History

Server

Bentley's Tavern
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Teacher

Ballston Spa CSD
09.2014 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Server/Bartender

The Mill on Round Lake
05.2008 - 09.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Master of Science - Childhood Education Literacy

SUNY Albany
Albany
05-2009

Bachelor of Science - Childhood Education

SUNY Plattsburgh
Plattsburgh, NY
05-2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • High volume dining
  • Team collaboration

Timeline

Server

Bentley's Tavern
02.2023 - Current

Teacher

Ballston Spa CSD
09.2014 - Current

Server/Bartender

The Mill on Round Lake
05.2008 - 09.2013

Master of Science - Childhood Education Literacy

SUNY Albany

Bachelor of Science - Childhood Education

SUNY Plattsburgh

Similar Profiles

CREATE PROFILE
Kristin O'Connor