Kristin Perpinan
Eugene,OR
Summary
Dynamic professional with a strong work ethic and customer service skills. Recognized for enhancing customer satisfaction through effective conflict resolution and clear communication. I improved cleanliness standards, leading to increased positive guest feedback and a reputation for excellence.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Dollar Tree
Ontario, OR
02.2016 - 12.2017
- Provided friendly and efficient customer service during transactions.
- Operated cash register and processed payments accurately.
- Handled returns and exchanges in accordance with company procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Housekeeping Supervisor
Best Western Hotel
Ontario, OR
10.2015 - 12.2017
- Supervised daily housekeeping operations to ensure cleanliness and adherence to safety standards.
- Trained and mentored new staff on cleaning procedures and equipment usage for optimal performance.
- Developed efficient cleaning schedules that maximized productivity and minimized downtime.
- Conducted regular inspections of guest rooms and common areas to maintain quality standards.
- Resolved guest complaints regarding housekeeping services promptly, improving overall service experience.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Maintained required records of work hours, budgets and payrolls.
Education
High School Diploma -
Springfield High School
Springfield, ORAssociate of Arts - Business
Portland Community College
Portland, ORSkills
- Customer service
- Work ethic and integrity
- Time management skills
- Reliability and punctuality
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Clear communication
- Honest and dependable
Accomplishments
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Hospitality Management
Timeline
Cashier
Dollar Tree
02.2016 - 12.2017
Housekeeping Supervisor
Best Western Hotel
10.2015 - 12.2017
High School Diploma -
Springfield High School
Associate of Arts - Business
Portland Community College