Kristin Riker
Torrington
Summary
Dynamic Operations Manager with expertise in employee training, leadership development, and customer service. Proven ability to enhance team productivity and drive operational excellence through effective project management and process improvement.
Overview
38
38
years of professional experience
Work History
Operations manager
Michael's Arts & Crafts Store
Avon
08.2024 - Current
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Experience Manager
Michael's Arts & Crafts Store
Avon
05.2021 - 08.2024
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Led customer service initiatives to enhance shopping experiences at arts and crafts store.
- Coordinated events that fostered community engagement and promoted the store's offerings.
Daycare Teacher
Educational Playcare
West Hartford
09.2013 - 09.2014
- Planned and implemented engaging lesson plans for diverse age groups.
- Maintained a safe and nurturing environment for children during activities.
- Organized daily schedules to balance education and playtime effectively.
Substitute Daycare Teacher
Lynn Huguet
West Hartford
01.1989 - 06.2012
- Supervised children during daily activities and ensured a safe environment.
- Planned engaging lessons that nurtured creativity and social skills.
- Communicated effectively with parents about children's progress and needs.
- Organized educational materials and resources for various activities.
- Assisted in meal preparation and ensured proper nutrition for children.
- Maintained a safe environment for the children at all times.
- Prepared daily reports regarding student attendance, behaviors, academic performance.
Education
High School Diploma -
William H Hall High School
West Hartford, CT06-1988
Skills
- Employee training
- Leadership development
- Customer service
- Operational management
- Project management
- Process improvement
Timeline
Operations manager
Michael's Arts & Crafts Store
08.2024 - Current
Customer Experience Manager
Michael's Arts & Crafts Store
05.2021 - 08.2024
Daycare Teacher
Educational Playcare
09.2013 - 09.2014
Substitute Daycare Teacher
Lynn Huguet
01.1989 - 06.2012
High School Diploma -
William H Hall High School