Kristin Robinson
North Lima,OH
Summary
Dedicated customer service and sales professional knowledgeable about different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
8
8
years of professional experience
Work History
Floor Supervisor
Custom Tarpaulin Products
04.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Answered phone promptly and directed incoming calls to correct offices.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Direct Representative/GM
Leaf Relief
11.2021 - 04.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Communicated and reported to the state all required documents and issues.
- Conducted all counts of inventory and reported discrepancies to the state.
Manager
Leaf Relief
12.2020 - 11.2021
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Budtender/Receptionist
Leaf Relief
06.2020 - 12.2020
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Floor Supervisor
Custom Tarpaulin Products
11.2015 - 06.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Answered phone promptly and directed incoming calls to correct offices.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Education
High School Diploma -
South Range High School
North Lima, OH06.2012
Skills
- Team Leadership
- Operations Oversight
- POS Systems Operations
- Product Knowledge
- Customer Assistance
- Reliable and Responsible
- Friendly and Helpful
- Attention to Detail
- Team Cooperation
- Honest and Dependable
Timeline
Floor Supervisor
Custom Tarpaulin Products
04.2023 - Current
Direct Representative/GM
Leaf Relief
11.2021 - 04.2023
Manager
Leaf Relief
12.2020 - 11.2021
Budtender/Receptionist
Leaf Relief
06.2020 - 12.2020
Floor Supervisor
Custom Tarpaulin Products
11.2015 - 06.2020
High School Diploma -
South Range High School
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