Kristin Rollins
Tuscaloosa,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representive
Lowe's Home Improvement
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Life Insurance Agent
Globe Life Liberty National Division
08.2023 - 12.2023
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Quality Assisting Manager
SouthWire Manufacturing Company (12-for-Life)
05.2021 - 06.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Intern
Internal Medicine Associates
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs such as Microsoft and Excel, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
- Handling Cash, Credit and Insurance payments and providing excellent costumer service.
Education
Bachelor of Science - Finance
University of Arizona Global Campus
Tucson, AZ12.2025
Associate of Science - Technology
Northwest-Shoals Community College - Muscle Shoals
Muscle Shoals, AL05.2023
Skills
- Detail oriented
- Dedicated and Professional
- Product Knowledge
- Complaint Resolution
- Computer Proficiency
- Microsoft Excel
Certification
- Microsoft Computing Certification
- Life Insurance License
- Cybersecurity Certification
Languages
Spanish
English
Timeline
Customer Service Representive
Lowe's Home Improvement
10.2023 - Current
Life Insurance Agent
Globe Life Liberty National Division
08.2023 - 12.2023
Intern
Internal Medicine Associates
01.2023 - 05.2023
Quality Assisting Manager
SouthWire Manufacturing Company (12-for-Life)
05.2021 - 06.2023
Bachelor of Science - Finance
University of Arizona Global Campus
Associate of Science - Technology
Northwest-Shoals Community College - Muscle Shoals