Kristin Rousseau
Austin,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong ability to develop excellent client rapport with efficiently to maintain operational demands.
Overview
11
11
years of professional experience
Work History
Manager of Services and Procedures
Salon Rouge Inc. & Rouge Aesthetics
07.2013 - 08.2024
- Licensed hairstylist and makeup artist for a largely recognized salon in the community
- Started position as hands-on hairstylist and makeup artist, transitioned into management role
- Extensive product knowledge and personalized sales experience in products and services for both divisions of the salon and med spa
- Upholding complete client satisfaction and a highly respected business reputation
- Recognizing and applying specialized and genuinely tailored services appropriate for each client
- Responsible for maintaining and handling monetary transactions
- Conducting consistent excellent telephone and in-person customer service
- Accountable for completing shift reports and recording sales and service totals
- Depended on for handling, diffusing, and solving difficult customer service situations
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
Dental Hygienist
Family Dental Health Corp.
06.2021 - 08.2024
- Treat 8-10 patients of all ages daily in a private practice
- Effective analysis and communication of periodontal disease, including thorough periodontal charting and determining patients potential disease stages
- Skilled in assessment of oral cancer screenings, gingival disease presence, identifying and communicating possible decay to Doctor, treatment planning, and clear explanation of all future necessary treatment(s) to be completed
- Persistently utilizing unvarying infection control – sanitation, disinfection, and sterilization – practices
- Superior rapport with patients – including many patient requests, use of tailored education for compliance of recommendations, and overall satisfaction
- Excellence in executing sufficient time management with prophylaxis, SRP, and down time
- Experience with paper charting, Dentrix, and Eaglesoft dental software
- Digital and traditional film radiography, exposing and utilizing diagnostic images
- Notable team player and builder of healthy relationships with affiliated staff
Dental Hygienist
Michiana Smiles
07.2019 - 06.2021
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns
- Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness
Education
BS Degree in Dental Hygiene with Honors -
Indiana University South Bend
05.2019
Skills
- Client relationship building
- Time Management
- Task Prioritization
- Strategic Scheduling and Planning
- Staff Training and Development
- Staff Management
- Operations Management
- Team Leadership
References
- Alon Shemesh, Family Dental Health Corp, 574-243-5586, Office
- Stephen Hendricks, Family Dental Health Corp, 574-243-5586, Office
- Wes Bemiller, Salon Rouge Inc./Rouge Aesthetics, 574-258-5080, Work
- Kim Hauflaire, Salon Rouge Inc./Rouge Aesthetics, 574-258-5080, Work
Timeline
Dental Hygienist
Family Dental Health Corp.
06.2021 - 08.2024
Dental Hygienist
Michiana Smiles
07.2019 - 06.2021
Manager of Services and Procedures
Salon Rouge Inc. & Rouge Aesthetics
07.2013 - 08.2024
BS Degree in Dental Hygiene with Honors -
Indiana University South Bend
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