Kristin Testerman
Germantown,MD
Summary
Proven leader at Banners Hallmark, oriented customer experience enhancement and team leadership, significantly raised satisfaction rates. Skilled in work planning and prioritizing, with a focus on achieving sales goals and fostering positive team dynamics. Dedicated and hardworking.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Banners Hallmark
07.2016 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly. Responded to customer concerns, significantly raise customer satisfaction ratings as well as escalating customer issues effectively leading to improved satisfaction rates.
Crew Member
Chick-fil-A
03.2013 - 06.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
Diploma -
Clarksburg High School
Clarksburg, MD06.2013
Skills
- Customer Service
- Customer Experience and Engagement
- Team Building and Leadership
- Upselling and Cross Selling
- Work Planning and Prioritization
- Phone Etiquette
Timeline
Assistant Store Manager
Banners Hallmark
07.2016 - Current
Crew Member
Chick-fil-A
03.2013 - 06.2016
Diploma -
Clarksburg High School
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