High School Diploma -
West Jessamine High School
Nicholasville, KY 08.2004 - 05.2008
Kristin Warner
Follow-Up Specialist
Stamping Ground,KY
Summary
I am a relationship-driven communication specialist with experience in customer success, administrative operations, and internal communications. Throughout my career, I’ve been known for my ability to build strong client relationships, maintain organized and accurate databases, and create clear, engaging communication materials.
Skills
- Database maintenance
- Training and teaching
- Documentation skills
- Task prioritization
- Computer literacy
- Communication skills
- Word processing
- Teamwork and collaboration
- Prioritization skills
- Skip tracing
- Analytical thinking
- Clear communication
- Correspondence writing
- Persuasive negotiation
- Presentation skills
- Process improvement
- Team collaboration
- Active listening
- Client relationship management
- Interpersonal skills
- Microsoft office
- Dispute resolution
- Decision-making
Education
Accomplishments
Senior Follow Up Specialist – Riingly Corporation
- Maintained a consistent 2% conversion rate from inquiries to appointments through clear communication and personalized follow-up.
- Strengthened client relationships, earning positive reviews even when the service was not a fit.
- Created internal templates and communication resources that improved team clarity and consistency.
- Trained and mentored new employees on CRM usage, communication techniques, and follow-up procedures.
- Designed clear, engaging presentations for onboarding and team alignment.
- Ensured accurate documentation across all customer interactions and maintained detailed records in the database.
- Collaborated cross-functionally with Sales, Operations, and Support teams to resolve client concerns quickly and effectively.
- Identified gaps in communication processes and recommended improvements to enhance response times and customer experience.