KRISTINA ALVAREZ
La Porte,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at La Porte Independent School District. Skilled in dispatch coordination and customer relations, I excel in prioritizing calls and managing service workflows. Achieved a significant improvement in dispatch efficiency and customer service response times. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
24
24
years of professional experience
Work History
DISPATCHER
La Porte Independent School District
La Porte, TX
01.2023 - 09.2024
- Maintained updated and detailed records of calls in physical and electronic database
- Directed dispatching, routing, and tracking of many Buses
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Closely monitored dispatch board to triage and prioritize over daily calls
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance
- Checked that each scheduled route was appropriately covered by bus drivers.
HOME HEALTH AIDE
Golden Age Home Care
La Porte, TX
01.2023 - 06.2024
- Administered medication as directed by physician
- Completed entries in log books, journals, and care plans to accurately document and report patient progress
- Followed nutritional plans to prepare optimal meals
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Provided transportation and appointments management.
NURSE ASSISTANT
Dr Stephen Day Orthopedic
Baytown, TX
09.2022 - 12.2022
FRONT DESK RECEPTIONIST
Jacinto Medical Group
Baytown, TX
03.2021 - 02.2022
NURSING ASSISTANT
Pediatrics of La Porte
La Porte, Texas
11.2014 - 03.2021
PBX OPERATOR
Clear Lake Regional Hospital
Webster, Texas
05.2010 - 11.2015
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Cashier Team Lead
Food Town Grocery Stores
Houston, Texas
11.2000 - 05.2002
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Education
Associate of Science, Nursing -
Houston Community College
Houston, TX05.2006
Associate of Arts, Nursing -
San Jacinto College District
Pasadena, TX05.2003
High School Diploma -
Clear Brook High School
Friendswood, TX05.2001
Skills
- Customer Relations
- Work Order Management
- Dispatch Coordination
- Service Coordination
- Data Entry
- Prioritizing calls
- Incident Reporting
- Updating logs
- Verifying coverage
- Dispatching procedures
Websites
Languages
Spanish, Limited Working
Timeline
DISPATCHER
La Porte Independent School District
01.2023 - 09.2024
HOME HEALTH AIDE
Golden Age Home Care
01.2023 - 06.2024
NURSE ASSISTANT
Dr Stephen Day Orthopedic
09.2022 - 12.2022
FRONT DESK RECEPTIONIST
Jacinto Medical Group
03.2021 - 02.2022
NURSING ASSISTANT
Pediatrics of La Porte
11.2014 - 03.2021
PBX OPERATOR
Clear Lake Regional Hospital
05.2010 - 11.2015
Cashier Team Lead
Food Town Grocery Stores
11.2000 - 05.2002
Associate of Science, Nursing -
Houston Community College
Associate of Arts, Nursing -
San Jacinto College District
High School Diploma -
Clear Brook High School
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