KRISTINA AVILA

• Maintained clean, organized, and well-stocked checkout areas.
• Balanced cash drawer at beginning and end of each shift.
• Welcomed customers at the store entrance and responded to informational requests.
• Handled customer complaints and concerns promptly.
• Built loyal clientele through friendly interactions and consistent appreciation.

CNA Training & Clinical Experience

• Successfully completed a Certified Nursing Assistant training program, including required classroom instruction and hands-on clinical hours.
• Gained practical experience assisting with activities of daily living, personal care, patient comfort, and safety.
• Developed knowledge of proper patient-care procedures, infection control, vital signs, mobility assistance, and maintaining patient dignity and privacy.
• Practiced effective communication and compassionate care while working with patients in a clinical setting.
• Completed clinical training with an understanding of the responsibilities, professionalism, and safety practices required in patient care.

• Satisfied customers with quick and comprehensive support for all needs
• Maintained clean, organized, and well-stocked checkout areas.
• Reset checkout merchandise displays.

• Provided excellent customer service
• Improved employees' sales abilities, customer service skills, and overall performance with personalized coaching
• Managed staff training to effectively cover service and performance standards
• Managed store opening and closing procedures, including counting and balancing drawers and arming alarm systems.