KRISTINA BLACK
Menifee,CA
Summary
Experienced Administrative Assistant with a strong focus on delivering exceptional customer service in fast-paced environments. Known for organizational skills and dedication, has a proven track record of effectively managing multiple tasks simultaneously. Keen attention to detail and strong decision-making abilities ensure accuracy and efficiency in all aspects of work. Driven by a self-motivated work ethic that enables consistent high-level performance, whether working independently or as part of a team.
Overview
18
18
years of professional experience
Work History
Administrative Assistant/Payroll Administration Coordinator
Coldwell Banker Associated Brokers Realty
04.2021 - Current
- Completed bi-weekly payroll for 55 employees, through ADP Resource and ADP Run software.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholding's.
- Created new hire and termination documents for payroll.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed employee records on database to maintain accuracy and updated information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Reconciled accounts, managed deposits, and tracked expenses.
- Completed weekly and daily invoicing and billing.
- Reviewed and solved account and billing discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
Medical Office Coordinator/ Medical Assistant
Michael R. Gatto, MD/ Cancer Center
07.2015 - 03.2019
- Created and maintained medical records from time of admission through patient discharge.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software (ICD10 & CPT.)
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed and filed EDD disability paperwork for patients.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.(balloon Sinuplasty, somnus nasal procedure, and eustachian ventilating tubes)
- Administered allergy injections
- Prepared/sent out lab cultures for testing
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
Lead Medical Assistant
Breastlink Laguna Hills
09.2011 - 01.2015
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR (EClinicalWorks) and prepared paperwork for medical staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Called patients to confirm scheduled appointments day in advance.
- Answered incoming calls, routed messages and resolved patient inquiries within target time frames.
- Maintained and updated patient records for accurate, current medical histories.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens (blood draw), genetic testing.
Assistant Manager/Payroll Coordinator
Motel 6
03.2007 - 07.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reconciled accounts, managed deposits, and tracked expenses.
- Managed payroll data entry and processing for 60 employees to comply with predetermined company guidelines.
- Completed bi-weekly payroll for 60 employees.
- Created new hire and termination documents for payroll.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Proficient in Microsoft Word, Excel, and PowerPoint
Education
Medical Assistant Diploma - Medical
Kaplan College
Vista, CA05.2010
High School Diploma -
Eagles Peak Charter
Vista, CA06.2005
Skills
- Effective Schedule Coordination
- Financial Accounting Expertise
- Payroll and budgeting
- Insurance eligibility verifications
- Staff management
- Administrative operations
- Clerical support
- Data entry
- Team bonding
- Documentation and recordkeeping
- Scheduling
- Professional communication
Timeline
Administrative Assistant/Payroll Administration Coordinator
Coldwell Banker Associated Brokers Realty
04.2021 - Current
Medical Office Coordinator/ Medical Assistant
Michael R. Gatto, MD/ Cancer Center
07.2015 - 03.2019
Lead Medical Assistant
Breastlink Laguna Hills
09.2011 - 01.2015
Assistant Manager/Payroll Coordinator
Motel 6
03.2007 - 07.2012
Medical Assistant Diploma - Medical
Kaplan College
High School Diploma -
Eagles Peak Charter
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