Kristina Bowne
Saint Augustine,FL
Summary
Enthusiastic and reliable professional loooking to transition to a new role in leasing. Takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
First Watch
11.2018 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Public Administration
Kutztown University of Pennsylvania
Kutztown, PA05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Relationship Management
- Reliable and Responsible
- Warm and Friendly
- Phone and Email Etiquette
Certification
Google Digital Marketing and E-Commerce Professional Certificate
Timeline
Server
First Watch
11.2018 - 05.2024
Bachelor of Science - Public Administration
Kutztown University of Pennsylvania