Summary
Overview
Work History
Education
Timeline
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Kristina Ceja

Eugene,OR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Medical Office Specialist

The NeuroSpine Group
05.2023 - 11.2024
  • Processed medical insurance claims and payments.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Managed multi-line phone system and pleasantly greeted patients.

Client Experience Representative

WilVet South
10.2022 - 05.2023
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Restrained animals for examination and treatment.
  • Filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Handled financial transactions and maintained sales and payments records accurately.

Supply Chain Specialist

PeaceHealth
11.2015 - 10.2022
  • Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
  • Assembled and erected stocking bins, shelves, and decks using power tools.
  • Conducted regular audits of warehouse stock levels, identifying discrepancies and implementing corrective actions to maintain optimal inventory levels.
  • Discussed needs with hospital professionals in order to successfully match materials with requirements.
  • Picked and packed order items.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in supply rooms.
  • Received new stock and input values into computer system.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Environmental Services Technician

PeaceHealth
08.2008 - 11.2015
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Ensured a sterile environment for surgeries by strictly adhering to infection control protocols.

Education

GED -

Lane Community College
Eugene, OR
05.2001 -

No Degree - Criminal Justice

Pioneer Pacific College
Springfield, OR
05.2001 -

Timeline

Medical Office Specialist

The NeuroSpine Group
05.2023 - 11.2024

Client Experience Representative

WilVet South
10.2022 - 05.2023

Supply Chain Specialist

PeaceHealth
11.2015 - 10.2022

Environmental Services Technician

PeaceHealth
08.2008 - 11.2015

GED -

Lane Community College
05.2001 -

No Degree - Criminal Justice

Pioneer Pacific College
05.2001 -

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Kristina Ceja