Kristina Jenkins
Prattville ,AL
Summary
Meticulous Loan Processor, excellent at juggling multiple tasks and working under pressure. Outstanding salesman with vast bonus's made throughout my career. I have listed below Actual dollar amounts for the past three years. 2015- $768.00 (Teller/MSR) 2016- $3,662.00 ( Service Center Agent) 2017-$5,101.00 (Service center/Loan processor) I have received 5 raises over the past three years which Illustrates the hard work I do. I have been on two high performance teams. Experienced with many different programs such as Symitar, Microsoft, Allied solutions, DocuSign, UCC filing system, Jack Henry and associates, Harland Clarke, NADA, MLA, and etc.. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Clerk
FedEx Employees Credit Association
01.2020 - 01.2022
Call Center Agent
FedEx Employees Federal Credit Union
07.2019 - 06.2021
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Service Agent
Together Credit Union
05.2017 - 09.2018
- Provided comprehensive support during events hosted by the organization, contributing to successful execution that exceeded member expectations.
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information.
- Resolved member issues efficiently, utilizing strong problem-solving skills and comprehensive knowledge of company policies.
- Participated in cross-functional projects aimed at enhancing the overall member experience through improved processes and workflows.
- Exceeded monthly sales targets regularly by effectively promoting relevant products and services based on individual member needs.
- Processed membership applications quickly, verifying required documentation accurately to ensure smooth onboarding experiences for new members.
- Maintained up-to-date knowledge of company products and services to provide accurate information to members at all times.
- Boosted member retention rates by building rapport through personalized service and consistent followup.
- Proactively identified opportunities for process improvement within the department, resulting in increased efficiency and productivity for the entire team.
- Supported members with account management tasks, including updating personal information and troubleshooting login issues.
Loan Processor
Guardian Credit Union
03.2014 - 11.2017
- I process loan applications from various branches. I Audit, fund and image all documents. I disburse and mail out checks to businesses or individuals. I also process title documentation and send to our compliance department.
- Listed below are a few examples of documentation I Process daily:
- POI- Proof of income and Vehicle inspections
- Titles/snapshots and Gap/Warranty documentation.
- Supplemental insurance Agreement and loan security agreements.
- Credit life and disability Insurance
- LTV- Loan to Value and POA(S)- Power of attorney
- LOU- Letter of understanding
- UCC filing for boats, RV and Exc.
- Achievements:
- Kudos from my supervisor for my fast learning and auditing skills.
- I have been in this department for 3 months and already process an average of 5 applications daily.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Service Call Center Agent
Guardian Credit Union
01.2016 - 09.2017
- Discussed Wire Instructions for international and domestic Financial Institutions.
- Created, activated, mailed, and blocked cards for our members by phone. I Processed fraudulent activity cases.
- Created automatic loan transfers and submitted requests for due date changes. I Handled online banking inquires.
- Discussed CD's, Money market accounts, Interest rates, Maturity dates, CD withdrawals and closures. Processed VOD's.
- -Achievements-
- Received $100.00 bonus for 11 months straight with a perfect score of 100% on our random graded calls to measure quality.
- Top salesman of our company for two years with our march Muscular Dystrophy Association fund raiser.
- Became knowledgeable new employee trainer.
- Cross sold at least 50-70 products and services monthly.
- I made a perfect score of 100% from a professional surveyist of financial institutions.
Member Service Representative (MSR)
Guardian Credit Union
02.2015 - 01.2016
- Listed below are a few of my job duties.:
- Cash withdrawals, deposits and Inquires.
- Check cashing, depositing, and stop payments.
- Loan payments, cash advances and security boxes.
- Cross sold all products and services.
- -Achievements-
- Joined a high performance team to be more involved with making our company a better place.
- I learned how to cross sell products quickly and this became my biggest asset to the company.
Education
High School Diploma - undefined
Marbury High school
Marbury, AL01.2011
Skills
Finance experience
Certification
- ALABAMA LOAN CERTIFICATION
- December 2017
ADDITIONAL INFORMATION
- SKILLS
- Member service professionalism. Loan procedures and compliance
- Quick learner Organized multi-tasker
- Skilled upseller Dedicated team player
Timeline
Title Clerk
FedEx Employees Credit Association
01.2020 - 01.2022
Call Center Agent
FedEx Employees Federal Credit Union
07.2019 - 06.2021
Member Service Agent
Together Credit Union
05.2017 - 09.2018
Service Call Center Agent
Guardian Credit Union
01.2016 - 09.2017
Member Service Representative (MSR)
Guardian Credit Union
02.2015 - 01.2016
Loan Processor
Guardian Credit Union
03.2014 - 11.2017
High School Diploma - undefined
Marbury High school
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