KRISTINA DIAZ
Cypress,CA
Summary
Dedicated with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
FRONT DESK RECEPTIONIST
AMERICAN GYM
COSTA MESA
03.2020 - Current
- Greet and direct members, guests and staff as they enter the gym
- Provide assistance to members along with handle inquiries about gym operations and policies, as well as perform various administrative duties.
Intake Specialist
Liberty1 Financial
Irvine, CA
06.2023 - 06.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
BARISTA
STARBUCKS
BUENA PARK
02.2017 - 12.2018
- Perform several job duties and customer service which include taking orders and making coffee, tea and other drinks to customer specifications
- Operating cash registers and credit card machines
- Fielding customer complaints or questions
- Maintaining cleaning coffee machines, restaurant areas, restrooms and preparation areas
- Maintaining good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management daily.
SERVER
OLIVE GARDEN
WHITTIER
11.2015 - 11.2016
- Gives each guest a genuine, personalized, Italian dining experience, while also providing fast and efficient service.
SERVER/HOSTESS
KIMMIE’S COFFEE CUP
FULLERTON
11.2013 - 11.2015
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Carry out food, drinks, silverware, etc
- Total checks, present them to customer and accept payment for services.
Education
Associates In Progress - Nursing
Cypress College
Cypress, CASkills
- Professionalism and strong work ethic
- Teamwork and collaboration
- Time management
- Determination and persistence
Timeline
Intake Specialist
Liberty1 Financial
06.2023 - 06.2024
FRONT DESK RECEPTIONIST
AMERICAN GYM
03.2020 - Current
BARISTA
STARBUCKS
02.2017 - 12.2018
SERVER
OLIVE GARDEN
11.2015 - 11.2016
SERVER/HOSTESS
KIMMIE’S COFFEE CUP
11.2013 - 11.2015
Associates In Progress - Nursing
Cypress College