Kristina Dietrich
Health Information Technician
Amarillo,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Entry Level MBC or CCA position to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Amarillo, TX
12.2022 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided feedback on employee performance based on observed results during training sessions.
CSR
TriWest Healthcare Alliance
El Paso, TX
09.2022 - 11.2023
- Processed orders, forms, applications, and requests.
- Provided customer service support to customers over the phone and by email.
- Researched required information using available resources.
- Assisted in the development of customer service procedures and policies.
- Performed account maintenance activities such as updating client information in databases.
- Completed and followed HIPAA protocols regarding customers insurance, health and identification verification status.
- Monitored changes in relevant federal and state regulations, rules, and laws related to HIPAA compliance.
CSR
Empire Today
El Paso, TX
03.2022 - 09.2023
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Participated in team meetings or training sessions when necessary.
Bartender
Rave's Club
El Paso, TX
03.2021 - 11.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
Server
Ojos Locos Sports Cantina
El Paso, TX
07.2020 - 08.2021
- Assisted in training new servers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
Bakery Clerk
Marina's German Bakery
El Paso, TX
01.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Received incoming shipments of ingredients and supplies for baking operations.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
Cashier
HONG KONG BUFFET Sushi Hibachi Lounge
El Paso, TX
12.2018 - 06.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Receptionist
Mountain View Vocational Institute
El Paso, TX
07.2018 - 12.2018
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Head Cashier
Vista Market
El Paso, TX
11.2016 - 06.2018
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Coached employees on best practices for handling customer complaints quickly and effectively.
Education
Health Information Technology
DeVry University
Villa Park, IL02.2024
GED -
Bakersfield College
Bakersfield, CA2015
Skills
- Customer Service
- Time Management
- Organizational Skills
- Data Collection
References
References available upon request.
Timeline
Server
Cracker Barrell Old Country Store
12.2022 - Current
CSR
TriWest Healthcare Alliance
09.2022 - 11.2023
CSR
Empire Today
03.2022 - 09.2023
Bartender
Rave's Club
03.2021 - 11.2021
Server
Ojos Locos Sports Cantina
07.2020 - 08.2021
Bakery Clerk
Marina's German Bakery
01.2020 - 08.2020
Cashier
HONG KONG BUFFET Sushi Hibachi Lounge
12.2018 - 06.2020
Receptionist
Mountain View Vocational Institute
07.2018 - 12.2018
Head Cashier
Vista Market
11.2016 - 06.2018
Health Information Technology
DeVry University
GED -
Bakersfield College