Kristina Downs

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Encouraged student participation to boost confidence and self-expression.
• Created a positive classroom atmosphere with routines and structure that promote security and confidence.
• Encouraged creativity with art projects and music activities that stimulate imagination and self-expression.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Established positive communication with parents in daily conversation and formal conferences.
• Applied play-based strategies to provide diverse approaches to learning.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Assisted and supervised up to 18 children through entire school day.

Stayed home to take care of our child until she went to school.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Coordinated with logistics department to expedite shipping for urgent customer orders.