Kristina Eddy
Concord
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Concord Health Systems
01.2022 - 02.2025
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
Education
Laconia High School
Laconia, NHSkills
- Healthcare documentation
- HIPAA protocol adherence
- Administrative supervision
- Organizational standards
- Healthcare system navigation
- Multitasking
- Patient education
- Medical data collection
- Appointment scheduling
- Patient outreach and Follow-up
- Patient care
Timeline
Patient Care Coordinator
Concord Health Systems
01.2022 - 02.2025
Laconia High School
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