Open To Work
Kristina Ellis
Howard,OH
Work Preference
Summary
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Rachael's Med Spa
Ellicottville, NY
10.2021 - Current
- Patient scheduling.
- Performed routine medical procedures, including vital sign measurements and patient histories
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Educated patients on treatment plans and medication instructions for improved health outcomes.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Assisted in inventory management, ordering supplies when necessary
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Ensured HIPAA compliance.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assist physician with pellet insertion
Medical Receptionist
Great Lake Cardiology
Olean, NY
2019 - 10.2021
- Streamlined front desk operations by implementing best practices for patient flow management.
- Resolved patient inquiries and concerns effectively, fostering positive relationships with patients.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Office Manager
MedFirst Urgent Care
Buffalo, NY
12.2009 - 03.2018
- Streamlined office operations, enhancing efficiency of daily workflows and patient management processes.
- Coordinated scheduling for medical staff, optimizing appointment availability and reducing patient wait times.
- Oversaw inventory management, ensuring adequate medical supplies while minimizing overhead costs.
- Analyzed operational procedures, identifying areas for improvement to enhance overall clinic performance.
- Managed financial reporting processes, ensuring accuracy in budgeting and resource allocation for departmental needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Medical Receptionist
Jones Memorial Hospital
Wellsville, NY
09.2008 - 12.2009
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient registrations and insurance verifications accurately to uphold compliance standards.
- Maintained electronic health records with attention to detail, ensuring data integrity and security.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Surgery Scheduler
Charles Cole Memorial Hospital
Coudersport, PA
06.1998 - 09.2008
- Processed explanation of benefits and posted payments to proper accounts.
- Managed patient communication regarding surgical procedures and pre-operative instructions efficiently.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Checked patients in and out and collected payments.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
None - Business Management
Pennsylvania College of Technology
Williamsport, PA01.1995
High school or equivalent - Business Management
Cameron County High School
Emporium, PA01.1993
Skills
- Medical office procedures
- Patient check-in and check-out
- HIPAA compliance
- Provide both clerical and clinical assistance
- Payment collection
- Patient education
- Attention to detail
- Telephone etiquette
- Prepare lab requisitions
- GLP1 knowledge
- InBody Scan
- Phlebotomy
- Diamond Glow Facials
- Knowledge Botox, Filler, PDO Threads
- Laser
- SkinPen
- Morpheus
- Ear piercing
- Scheduling tests and procedures
- BHRT
Certification
Medical Assistant
Phelbotomy