Kristina Ezell

• Primary Office: Houston, Texas

Travel Required: Boston, Dallas, Cincinnati, Indianapolis and Orlando

Job Summary:

• Oversees and manage operations across multiple locations, including Boston, Dallas, Indianapolis, Cincinnati, and Orlando.
• This role involves significant travel to these locations while being based out of Houston, Texas. Authorized Signatory in the Airport Badge system for all locations
• Responsible for employee, reporting and scheduling, inspecting and assessing job-related issues, conducting daily inventory and analysis.

Conduct site visits to ensure compliance with company standards and protocols.

• Employee Reporting and Scheduling:
• Manage and coordinate schedules for employees across multiple locations.
• Ensure accurate and timely reporting of employee performance and attendance.
• Address and resolve any scheduling conflicts or staffing issues.
  • Conduct inspections to assess operational efficiency, safety, and compliance.
  • Identify and resolve any job-related issues promptly.
  • Implement improvements based on assessment findings to enhance operational performance.
  • Perform daily analysis of inventory levels across all locations and ensure accurate inventory records and address discrepancies.
  • Coordinate with various vendors to maintain optimal inventory levels.
  • Prepare and submit detailed reports on operational status, employee performance, and inventory levels.
  • Communicate effectively to the Owners of the company.
  • Provide regular updates on travel schedules and inspection outcomes.
  • Lead and mentor regional teams to achieve company goals.
  • Promote a positive and productive work environment.
  • Identify training needs and facilitate professional development opportunities for employees.
• Established and maintained operational standards for 16 locations.
• Elevated market penetration to generate $10 million in gross annual revenue from Natalie's Candy sales.

• Pack hot and cold food and beverage, slices and prepare salads and sandwiches
• Wrap food and beverages to prepare for flights
• Maintain inventory of incoming and outgoing products
• Sanitation of inbound and outbound equipment, placing them in the proper containers, wash and maintain and operate equipment.
• Improved food production efficiency by implementing new strategies and equipment.

• Meet monthly sales goals and sustain client
• Provide high quality and efficient customer service for inbound and outbound calls
• Developed into client’s direct subordinate
• Maintain comprehensive knowledge of products and services in order to create agreeable experience
• Independently manage scheduled shifts/time.
• Implemented strategic business objectives to generate $100,000 in sales.
• Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.

• Account for patient calls, community physician clinics and insurance companies
• Upkeep call log database
• Request, obtain and verify insurance eligibility for Specialty Services and Inpatient inquiries
• Communicate with patients on their rights and responsibilities as stated by insurance providers
• Orient and gather essential patient documentation to include past medical records
• Centralized scheduling of Outpatient appointments for Specialty Clinics and Ancillary Services utilizing Epic System (healthcare software widely utilized by hospitals).
• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.

• Meet monthly sales goals
• Market VIP financing to local and visiting guests
• Assisted management team in identifying process issues and develop solutions/techniques to address
• Maintained comprehensive knowledge of products and its benefits, branding statistics and fashion advices
• Independently operated the store to include opening and closing procedures
• Directed inventory efforts for high ticketed products.
• Facilitated ongoing training to keep sales team successfully closing deals and revenue over $[10,000] per month.

• Manage, empower the front desk guest service representatives to become independent workers
• Upheld standard of core values in order to exceed guests’ expectations and experiences
• Conducted in-service training and development sessions affecting quality standards, time management, productivity goals
• Managed Guest Service Concern/Complaint System.