Greeted and assisted customers with questions, returns, refunds, resolving transaction issues, and addressing concerns promptly.
Accelerated the unloading process through delivery trucks and effective teamwork.
Boosted overall store performance through keen attention to detail during all stocking procedures and timely replenishing of the products.
Operated cash register for cash, and credit card transactions. Maintaining a balanced cash drawer at the beginning and end of shifts to maintain accuracy.
Maintaining the cleanness of the store.
Merchandise Stocker/ Cashier
Dollar General Store
10.2024 - 12.2024
Greeted and assisted customers with questions, returns, refunds, resolving transaction issues, and addressing concerns promptly.
Accelerated the unloading process through delivery trucks and effective teamwork.
Boosted overall store performance through keen attention to detail during all stocking procedures and timely replenishing of the products.
Operated cash register for cash, and credit card transactions. Maintaining a balanced cash drawer at the beginning and end of shifts to maintain accuracy.
Maintaining the cleanness of the store.
College Librarian/ Merchandise Stocker/ Cashier
CSN Community College
02.2019 - 05.2019
Greeted student and staff with respect, friendliness and willingness to help wherever needed.
Coordinated information between multiple CSN Community College branches within the library system.
Assisted students in finding online class resources and materials.
Checked in and out class supplies and books. Placed back on proper shelves when returned.
Assisted customers with returns, refunds and resolving recent transaction actions.
Boosted overall store performance and sales through keen attention to detail during all stocking procedures and timely replenishing of the products.
Operated cash register for cash, and credit card transactions. Maintaining a balanced cash drawer at the beginning and end of shifts to maintain accuracy.
Maintaining the cleanness of the store.
House Cleaning
Maid Service LLC
08.2018 - 01.2019
Delivered a customer satisfaction through efficient cleaning services. Maintaining an excellent communication with clients and addressed concerns promptly.
Maintained cleanness by sweping vacuuming, mopping, cleaning windows, dusting, wiping counters, cupboards, mirrors, and collecting trash. Swept and wipe ceiling fans.
Organized storage areas and cupboards.
Washed and put away kitchen dishes, utensils, pots and glassware.
Sorted, washes and dried the laundry.
Office Manager/ House Cleaning Services
Mike's Maintenance
01.2004 - 08.2018
Organized and filled personal documents. Maintained financial records by proposals and Invoices transactions. Assisted customers on payments.
Excelled customer service when addressing client inquiries or concerns on phone calls or emails.
Coordinated meetings and made schedules for all participants. Addressing employee concerns promptly.
Delivered a customer satisfaction through efficient cleaning services. Maintaining an excellent communication with clients and addressed concerns promptly.
Maintained cleanness by sweping, vacuuming, mopping, cleaning windows, dusting, wiping counters, cupboards, mirrors, and collecting trash. Swept and wipe ceiling fans.
Repainted walls and ceilings.
Teachers Aid
Explore Knowledge Academy
08.2014 - 05.2017
Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
Implemented behavior management strategies, maintaining a focused and productive classroom atmosphere.
Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Fostered positive learning environment that encouraged student curiosity and critical thinking.
Enhanced students' critical thinking and problem-solving skills through project-based learning.
Helped students explore concepts with engaging, learning-focused activities.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Fostered student curiosity and interest through creative hands-on activities.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Greeted guests in with friendliness and professionalism.
Direct Dispatcher
UPS Customer Center
01.2000 - 12.2003
Answered phone calls providing customers delivery updates and resolution. Provided customers with information on products and services.
Responded to customer emails.
Managed high stress situations calmly and effectively, ensuring timely assistance.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery time and progress to identify possible delays and provide real time updates to customers. Tracked routing, and tracking numbers.
Communicated with drivers to coordinate a timely delivery of goods and materials.
Day Care Worker
Little Krayon Bear Daycare
08.1997 - 06.2000
Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Taught children to organize toys, wash hands, and share by leading by example.
Enforced rules and managed behavior through developmentally appropriate discipline.