Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Heatherly

Summary

Sales professional with a proven track record in low-traffic, high-ticket retail environments. Expertise in transforming low-intent walk-ins into qualified buyers through effective communication and needs analysis. Demonstrates resilience and professionalism in challenging sales conditions, consistently achieving performance targets under pressure.

Overview

4
4
years of professional experience

Work History

Sales Associate

Somnis Sleep Systems
Tampa, Florida
02.2025 - Current
  • Demonstrated and sold high-ticket products including mattresses, adjustable bases, and accessories
  • Delivered consultative sales experiences by identifying customer needs and recommending tailored sleep solutions
  • Guided customers through product comparisons, emphasizing long-term support, value, and fit
  • Handled objections regarding price, timing, and product differences with effective communication to facilitate customer understanding
  • Maintained professionalism and control across a wide range of customer interactions

Childcare Provider

Self-employeed
Spring Hill, FL
05.2022 - 05.2025
  • Managed daily routines in a safe, controlled environment to promote stability.
  • Applied emotional intelligence to address challenging behaviors in high-stress situations.
  • De-escalated conflicts and redirected interactions, fostering cooperation among children.
  • Demonstrated critical thinking in unpredictable situations requiring swift decision-making.
  • Maintained open communication and trust with children and parents for effective relationships.

Education

High School Diploma -

Spring Hill Christian Academy
Spring Hill, FL
05-2025

Skills

  • Consultative sales and needs assessment
  • Objection handling and de-escalation
  • Product presentation and expertise
  • Customer communication and engagement
  • Independent sales execution
  • Time management and situational awareness
  • Emotional intelligence and control
  • Relationship development and adaptability
  • Closing techniques (soft and direct)

Timeline

Sales Associate

Somnis Sleep Systems
02.2025 - Current

Childcare Provider

Self-employeed
05.2022 - 05.2025

High School Diploma -

Spring Hill Christian Academy
Kristina Heatherly