Kristina Hull
Independence,MO
Summary
Results-driven customer service associate with a proven track record in problem resolution and team collaboration. Skilled in developing training programs that enhance employee performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Price Chopper
Independence, MO
08.2025 - Current
- Delivered exceptional customer support by efficiently resolving inquiries and complaints.
- Trained new associates on customer service protocols and store procedures.
- Collaborated with team members to enhance store operations and improve customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Training Facilitator
Kohl's Distribution Center
Grain Valley, MO
06.2019 - Current
- Developed and delivered training programs to enhance employee performance and operational efficiency.
- Facilitated onboarding sessions for new hires, ensuring compliance with safety protocols and company standards.
- Collaborated with management to identify training needs and implement effective solutions across departments.
- Monitored trainee progress and provided constructive feedback to support skill development and retention.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Education
Teaching
Metropolitan Community College
Kansas City, MOSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
Price Chopper
08.2025 - Current
Training Facilitator
Kohl's Distribution Center
06.2019 - Current
Teaching
Metropolitan Community College