Kristina Hutcherson
Lexington,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Treatment Coordinator
Northern Virginia Oral Surgery Centers
Falls Church, VA
03.2024 - 09.2026
- Coordinated patient schedules to optimize workflow and minimize wait times.
- Communicated treatment plans effectively to patients, enhancing understanding and compliance.
- Managed insurance verification processes, ensuring accurate coverage details for procedures.
- Developed patient intake procedures that streamlined data collection and improved efficiency.
- Trained new staff on office protocols, fostering a collaborative team environment.
- Implemented follow-up protocols to ensure patient satisfaction and adherence to treatment plans.
- Analyzed patient feedback to identify service improvements and enhance overall experience.
- Collaborated with surgical teams to ensure seamless coordination of patient care services.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Researched billing issues, scheduled appointments and verified insurance coverage.
Office Assistant
NOVA Orofacial Pain
Burke, VA
08.2022 - 09.2023
- Managed appointment scheduling and patient communications to enhance office efficiency.
- Supported insurance verification processes, facilitating timely patient care and reimbursement.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Streamlined patient check-in procedures, enhancing overall patient experience and satisfaction ratings.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Dental Assistant
Children's Dentistry Of Oakton
Oakton, VA
02.2016 - 08.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for pediatric dental procedures
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Provided diagnostic information by exposing and developing radiographic studies.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Assisted in patient management and comfort during dental procedures.
Front Desk Receptionist
All Eyes Optomestrists
Fairfax, VA
08.2014 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Collected room deposits, fees and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Shampoo Assistant/Hairstylist
Moxie Hair Longue
Charlottesville, VA
08.2013 - 03.2014
Shampoo Assistant/Hairstylist
Andrew Taylore Hair Design
Fairfax, VA
04.2012 - 07.2013
Barista
Saxbys Coffee
Fairfax, VA
08.2007 - 05.2012
Customer Service
Kohls
Burke, VA
08.2006 - 08.2007
Cashier
Temptations Gift Store
Burke, VA
09.2005 - 04.2006
Education
Cosmetology - Cosmetology
Graham Webb Academy
Arlington, VAGED -
Robinson Secondary School
Fairfax, VA04-2007
Skills
- Treatment Planning
- Treatment Room Preparation
- Patient Flow Management
- Organization and Prioritization
- Teamwork and Collaboration
- Cleaning and Sanitizing
- Medical Charting
- Relationship Building
- Detail-Oriented
- Customer Service
- Advising Patients
- Appointment Scheduling
- Document Management
Timeline
Treatment Coordinator
Northern Virginia Oral Surgery Centers
03.2024 - 09.2026
Office Assistant
NOVA Orofacial Pain
08.2022 - 09.2023
Dental Assistant
Children's Dentistry Of Oakton
02.2016 - 08.2022
Front Desk Receptionist
All Eyes Optomestrists
08.2014 - 02.2016
Shampoo Assistant/Hairstylist
Moxie Hair Longue
08.2013 - 03.2014
Shampoo Assistant/Hairstylist
Andrew Taylore Hair Design
04.2012 - 07.2013
Barista
Saxbys Coffee
08.2007 - 05.2012
Customer Service
Kohls
08.2006 - 08.2007
Cashier
Temptations Gift Store
09.2005 - 04.2006
Cosmetology - Cosmetology
Graham Webb Academy
GED -
Robinson Secondary School