Kristina Johnson
Omaha,NE
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Account Manager
FitzMark, Inc.
Omaha, United States
11.2019 - Current
- Consistently drove revenue and profit growth across accounts year-over-year.
- Expanded customer relationships through strategic insights, enhancing operational optimization.
- Cultivated strong client relationships, ensuring logistics agreements were consistently met.
- Collaborated with operations team to analyze freight market trends and negotiate competitive carrier rates.
- Implemented improvements in delivery speed and service, optimizing overall client outcomes.
- Managed tracking processes to ensure timely deliveries and coordinated appointments with shippers.
- Provided real-time updates to enhance customer satisfaction and communication.
- Submitted competitive customer RFPs quarterly and provided spot pricing.
Logistics Coordinator
Star Logistics
Greater Omaha Area
05.2013 - 11.2019
- Coordinated shipment planning and logistics for Midwest's largest produce company, ensuring timely deliveries.
- Sourced and dispatched freight for in-house carriers and owner-operators efficiently.
- Cultivated relationships with carriers and clients across U.S. and Canada, enhancing communication and service reliability.
- Provided 24-hour on-call breakdown support, delivering timely updates to customers and minimizing downtime.
Education
Psychology -
University of Nebraska at Omaha
01.2013
Psychology -
Morningside University
01.2009
Skills
- Revenue growth strategies
- Supply chain coordination
- Real-time communication
- Problem solving
- Effective communication
- Attention to detail
- Business negotiation
- Cost reviewing
- Strategic planning
- Relationship building and management
Affiliations
Assistant Coach of 18U Softball Team
Timeline
Account Manager
FitzMark, Inc.
11.2019 - Current
Logistics Coordinator
Star Logistics
05.2013 - 11.2019
Psychology -
University of Nebraska at Omaha
Psychology -
Morningside University