KRISTINA JUDD
Summary
Dedicated customer service professional with a strong track record in enhancing customer satisfaction through effective communication and relationship-building. Experienced in managing customer interactions in high-pressure environments while collaborating with team members to achieve service excellence.
Overview
7
7
years of professional experience
Work History
Server
Positanos Italian kitchen and wine bar
Saint George, UT
03.2026 - Current
- Delivered excellent customer service in a fast-paced dining environment.
- Engaged customers in conversation, fostering restaurant loyalty and enhancing dining experience.
- Addressed customer complaints promptly, maintaining high satisfaction levels and encouraging repeat visits.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Balanced cash register at end of shift, ensuring accuracy of cash transactions.
Server, Assistant manager
Bundys Brazilian Steak House
St. George, Utah
04.2023 - 12.2025
- Greeted guests promptly, communicated daily specials, and collected drink orders to enhance guest experience.
- Handled multiple tables simultaneously with high service quality.
- Trained and mentored new staff on service standards, ensuring consistent quality and adherence to procedures.
- Demonstrated enthusiasm for new products during team meetings.
- Resolved customer concerns swiftly, collaborating with management to address complex issues effectively.
Front Desk Coordinator
Ramada
St. George, UT
12.2020 - 06.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed guest transactions, confirming information and ensuring compliance with standard protocols.
- Handled inquiries and room requests via online, phone, and email, scheduling meetings and rooms for staff, corporate partners, and customers.
- Worked closely with guests and coworkers to resolve problems with reservations and service.
- Supervised front desk operations, managing cash flow and recording credit card transactions to ensure accurate financial reporting.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Server/Hostess
Cliffside Restaurant
St. George, UT
04.2021 - 11.2021
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Provided exceptional service to a high volume of daily customers.
- Handled multiple tables simultaneously with high service quality.
- Assisted guests with menu choices and recorded special requests to ensure satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to drive customer engagement and increase sales.
- Processed customers' payments and provided receipts.
- Showed enthusiasm and knowledge about new products and special promotions.
Supervisor/Mentor
Three Points Center
St. George, UT
04.2019 - 12.2020
- Maintained operating schedules to ensure coverage of key areas and meet objectives.
- Monitored and cared for youth in a controlled environment to ensure safety and well-being.
- Collaborated with counselors and parents to report youth behavior and progress.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven a teamwork-driven environment to meet goals.
- Created and executed successful strategies to facilitate collaboration between stakeholders.
- Adhered to company policies and communication goals to support organizational objectives.
- Utilized company policies and guidelines to solve work problems.
Education
Associate of Arts - Phycology
Dixie State University
St. George, UTSkills
- Appointment scheduling
- Certified Microsoft office specialist
- Data entry
- Upselling strategies
- Customer relationship management
- Conflict resolution
- Staff development
- Team collaboration
- Event setup
Languages
Swedish, Intermediate
Norwegian, intermediate
Timeline
Server
Positanos Italian kitchen and wine bar
03.2026 - Current
Server, Assistant manager
Bundys Brazilian Steak House
04.2023 - 12.2025
Server/Hostess
Cliffside Restaurant
04.2021 - 11.2021
Front Desk Coordinator
Ramada
12.2020 - 06.2023
Supervisor/Mentor
Three Points Center
04.2019 - 12.2020
Associate of Arts - Phycology
Dixie State University