Kristina Keyser
Summary
Experienced night audit supervisor specializing in customer relationship management and process optimization. Demonstrated ability to enhance operational efficiency and elevate guest satisfaction through strategic team leadership.
Overview
13
13
years of professional experience
Work History
Housekeeper
Travelodge By Wyndham
Yuma
02.2024 - Current
- Sanitized and cleaned guest rooms in accordance with Travelodge standards.
- Managed laundry operations to ensure timely availability of clean linens for guest use.
- Maintained essential supplies in bathrooms and guest areas, enhancing guest satisfaction.
- Identified and reported maintenance issues to management for prompt resolution, supporting overall guest experience.
- Organized cleaning supplies and equipment for efficient workflow.
Night Audit Supervisor
Harrahs Laughlin
Laughlin
06.2018 - 12.2023
- Supervised night audit operations for premier casino resort, ensuring accuracy and compliance.
- Managed a team of night audit clerks to ensure efficiency in daily transactions.
- Audited cash handling processes, ensuring compliance with regulatory standards.
- Trained new team members on auditing procedures and policies for operational consistency.
- Implemented process improvements, optimizing nightly operations for greater efficiency.
- Prepared end-of-month reconciliations between general ledger accounts and point-of-sale system data.
- Compiled and presented gross revenue reports to management, informing strategic decisions.
- Resolved guest inquiries and complaints promptly during night shifts.
Overnight Front desk Clerk
Don Laughlin's Riverside Resort Hotel and Casino
Laughlin
06.2013 - 06.2018
- Managed efficient check-in and check-out processes to enhance guest experience.
- Greeted guests upon arrival and informed them about hotel policies and amenities to enhance their stay.
- Answered inquiries about hotel amenities and services, ensuring guests received accurate and helpful information.
- Coordinated room assignments based on guest preferences to ensure satisfaction.
- Resolved guest complaints with empathy and professionalism, strengthening guest relationships and enhancing satisfaction.
- Processed payments accurately while maintaining precise financial records.
- Collaborated with housekeeping to guarantee timely room readiness for incoming guests.
- Maintained a clean, organized front desk area and ensured lobby supplies were stocked.
Education
High School Diploma -
River Valley High School
Mohave Valley, AZ05-2000
Some College (No Degree) -
Mohave Community College
Bullhead City, AZSkills
- Cleaning techniques
- Laundry operations
- Supply management
- Maintenance reporting
- Efficiency optimization
- Time management
- Customer relationship management
Timeline
Housekeeper
Travelodge By Wyndham
02.2024 - Current
Night Audit Supervisor
Harrahs Laughlin
06.2018 - 12.2023
Overnight Front desk Clerk
Don Laughlin's Riverside Resort Hotel and Casino
06.2013 - 06.2018
High School Diploma -
River Valley High School
Some College (No Degree) -
Mohave Community College