Kristina Kozyrev

-Provide an excellent customer experience in the Cafe space by assisting with account servicing, promoting financial workshops in the space, and inspiring customers to take control of their self-service banking experience.

-Collaborated with a team of Capital One ambassadors from across the market to create monthly customer experience meetings where we went over process improvement and resolutions. Assigned central region POC for the Yearbook Project.

-Being an Engage POC ambassador and provide consistent updates and current events to the team via different communication channels.

-Supported different lines of businesses which include: 360 Voices, Bank Escalations Solutions Team, and Retail Property Management Office team.

-Problem solve and navigate customers through Capital One products with knowledgeable and friendly service

-Empathize and stay customer focused to create optimal customer experience and develop strong customer relationships.

-Part-time therapy assistant, provided ultrasound, stim and traction

-Documented staff information, service plans, treatment reports and progress notes as well as restocked supplies and cleaned equipment between patients.