Kristina Maggs
New Haven
Summary
.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
West Haven, CT
08.2024 - Current
- Provided “legendary” customer service by promptly addressing guest inquiries and concerns.
- Collaborated and effectively communicated with kitchen staff to ensure timely food preparation and delivery to guests.
- Fulfilled corporate standards like 45 second greet time, hitting story points, specific check-in points and suggestive selling.
- Managed multiple tables efficiently while maintaining high quality of service during peak or hours.
- Completed side work such as cleaning, restocking, food running for others, and more.
Server
Texas Roadhouse
Bangor, ME
01.2024 - 08.2024
- Took orders and served tables
- Ran appetizers, salads, entrees, and dessert for both my tables and others' when available
- Restocked and contributed to maintaining a cleanly restaurant by completing side work like reorganizing and cleaning tasks
- Used a POS system to put in orders, drinks, and bar drinks
- Committed to corporate expectations like a 45 second greet time and suggestive selling.
- Contributed to a positive work environment by treating my superiors, coworkers, and guests with respect
- Pre-bussed tables as they got up to help server assistants turn tables faster
- Stayed aware of and passed secret shopper tests
- Ran cards, gift cards, handled cash, and also coached customers in using the restaurant's ziosks
- Kept track of my open tables to know when they were sat
- Remembered the whole menu as well as specialty drinks and margaritas
Host
Texas Roadhouse
Bangor, ME
04.2023 - 01.2024
- Supplied each guest with an accurately quoted wait time
- Greeted and welcomed guests
- Added guests to the waitlist both by phone and in person
- Determined where people sat based on wait time, party size, special accommodations, and my server rotation.
- Provided guests with an accurately quoted wait time
- Fielded all calls made to the restaurant number
- Effectively communicated with managers, servers, server assistants, kitchen staff, and other hosts in order to create a smooth-running restaurant.
- Cleaned and performed side work such as rolling silverware, scooping butter, and more
- Reflected the values instilled by corporate such as service with H.E.A.R.T, etc
- Sat guest and made them feel welcome while doing so
- Picked steaks with customs
- Visited tables to fulfill any requests they may have had
- Tasks such as bathroom checks, sweeping, and restocking to maintain a cleanly restaurant.
- Brought tables recooks and prioritized food
- Ran salads and appetizers
Worker
Fielder's Choice Ice Cream
Bangor, Maine
06.2022 - 10.2022
- Took orders in a clear writing and logical notation for other workers to know what to serve
- Greeted customers and made them feel welcome
- Helped to create a positive work environment and relationship between both coworkers and customers by having a good attitude towards them and the shop
- Contributed to maintaining an accurate cash drawer by putting in orders correctly, calculating and counting accurately, and giving back the correct amount of change.
- Scooped and served ice cream, etc, with in the correct proportions and the right toppings
- Cashed people out to play mini golf and gave them both their clubs and their desired ball color.
- Collecting clubs and golf balls from outside to bring back inside.
- Completed side work such as cleaning, restocking, and more to create clean, functional, and appealing shop.
Server/Host
Glenn’s Place
Bucksport, Maine
06.2021 - 10.2021
- Greeted and sat guests
- Helped to provide a welcoming and enjoyable environment by interacting with the guests, my coworkers, and the restaurant in a positive manner
- Took orders and put them into the computer
- Contributed to maintaining an accurate cash drawer by putting in orders correctly, calculating and counting accurately, and giving back the correct amount of change.
- Served food and tended to any of the guests’ additional requests
- Completed side work and when available, assisted coworkers in smaller tasks.
- Kept track of and counted my credit card slips and tips.
Education
Bachelor of Science - Business Administration
University of Massachusetts Global
Aliso Viejo, CAHigh School Diploma -
John Bapst Memorial High School
Bangor, ME06.2024
Skills
- Customer Service
- Communicative
- Dependable and Responsible
- Timely and Punctual
- Works well with others
- Growth-oriented
- Problem Solving
- Customer Service
- Tech savvy
- Safe Food Handling
Timeline
Server
Texas Roadhouse
08.2024 - Current
Server
Texas Roadhouse
01.2024 - 08.2024
Host
Texas Roadhouse
04.2023 - 01.2024
Worker
Fielder's Choice Ice Cream
06.2022 - 10.2022
Server/Host
Glenn’s Place
06.2021 - 10.2021
High School Diploma -
John Bapst Memorial High School
Bachelor of Science - Business Administration
University of Massachusetts Global