Kristina Martin
Mabelvale,AR
Summary
Highly experienced inside sales specialist known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Industrial Inside Sales Specialist
Jack Tyler Engineering, Inc.
08.2021 - 09.2023
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
Service Advisor
Gwatney Buick GMC
02.2023 - 05.2023
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
Service Advisor
Jack Tyler Engineering, Inc.
08.2022 - 01.2023
- Educated customers regarding regular maintenance protocols to prolong equipments life.
- Examined service history and provided initial inspection of equip,emt to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Shipping, Receiving, and Inventory Specialist
Jack Tyler Engineering, Inc.
05.2021 - 05.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Coordinated, ordered, received, and staged projects.
- Corresponded via email, telephone, and in person with Jack Tyler Engineering employees and shipping carriers.
Returns Clerk
Dillard's Fulfillment Center
05.2017 - 08.2021
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in software inventory tracking system.
- Trained 50+ employees, from other Dillard's departments, in Returns from January 2021 to June 2021.
- Cross trained in all Dillard's Fulfillment Center departments.
- Department HSE representative for 2 years.
Education
High School Diploma -
Jacksonville High School
2400 Linda Lane Jacksonville, AR 72076Skills
- Project Development
- Account Acquisition
- Project Coordination
- Order Management
- Regional Sales and Support
- Product and Service Sales
- B2B Sales
- Training Junior Team Members
- Inventory Control Processes
- Database Management
- Inbound Phone Calls
- Payment Processing
- Materials Delivery Scheduling
- Online Databases
- Closing Sales
- Daily Workflows
- Office Support
- Data Entry
- Sales Expertise
- Customer Interaction
- Verbal and Written Communication
- Phone and Email Etiquette
- Superior Organizational Skills
- Tenacious Follow-Up
- Analytical Problem Solver
- Product Knowledge
- Time Management
- Interpersonal Communication Skills
Certification
Fork Lift Certified
CPR Certified
Timeline
Service Advisor
Gwatney Buick GMC
02.2023 - 05.2023
Service Advisor
Jack Tyler Engineering, Inc.
08.2022 - 01.2023
Industrial Inside Sales Specialist
Jack Tyler Engineering, Inc.
08.2021 - 09.2023
Shipping, Receiving, and Inventory Specialist
Jack Tyler Engineering, Inc.
05.2021 - 05.2022
Returns Clerk
Dillard's Fulfillment Center
05.2017 - 08.2021
High School Diploma -
Jacksonville High School
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