Kristina McMillen
Smithville,TN
Summary
Dedicated Caney Fork Electric employee with proven reliability and willingness to learn new skills. Experienced in delivering exceptional customer service, while understanding the needs of the members. Ready to grow with the Cooperative.
Overview
2026
2026
years of professional experience
Work History
Cashier
Caney Fork Electric Cooperative
Smithville, TN
05.2015 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances , ensuring financial integrity.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Greeted members and responded promptly to member needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with members to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented , ensuring seamless transition periods for members.
- Assisted customers with account inquiries, providing exceptional service and support.
- Resolved customer inquiries through various channels, ensuring timely and effective communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Set up new accounts
- Log Permits
- Work Service Orders
- Understanding Of CMB
- Willing to learn new things
911 Emergency Dispatcher
DeKalb County E911
Smithville, TN
2004 - 05.2015
- Received and processed emergency calls, gathering critical information for dispatching services.
- Operated multi-line phone systems and radio equipment to communicate with field units effectively.
- Managed call prioritization based on urgency, ensuring rapid response to life-threatening situations.
- Collaborated with law enforcement, fire, and medical personnel to coordinate emergency responses efficiently.
- Maintained accurate logs of dispatch activities, incidents, and communications for record-keeping purposes.
- Provided support in training new dispatchers on protocols and standard operating procedures.
- Facilitated crisis intervention by providing reassurance and guidance to distressed callers during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Education
High School Diploma -
Cannon County High School
Woodbury, TN05-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Decision-making
- Stress tolerance
- Problem-solving
- Memory retention
- Information gathering
- Data entry proficiency
- Map reading skills
- Data entry
- Information intake
- Information documentation
Timeline
Cashier
Caney Fork Electric Cooperative
05.2015 - Current
911 Emergency Dispatcher
DeKalb County E911
2004 - 05.2015
High School Diploma -
Cannon County High School