Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTINA MYERS

Statesville,NC

Summary

Energetic and organized with strong aptitude for inventory management and customer service. Knowledge of auto parts and supply chain management ensures effective stock control and timely order fulfillment. Committed to improving operational efficiency and customer satisfaction. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

11
11
years of professional experience

Work History

Parts Manager

SouthTecAviation LLC
04.2023 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, other service centers and our service department for use in aviation maintenance
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
  • Enhanced parts identification accuracy with adoption of sophisticated cataloging system, minimizing errors.

Wholesale Parts Advisor

Black CDJR
08.2021 - 04.2023
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and service department for use in automotive repair.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Warehouse General Laborer

Mancan Temporary Services
03.2021 - 08.2021
  • Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
  • Assembled products when necessary, adhering to high-quality standards while maintaining production timelines.
  • Collaborated with colleagues on special projects or tasks, demonstrating adaptability within various warehouse roles.
  • Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
  • Enhanced workplace safety through regular equipment inspections and adherence to safety protocols.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Assisted in maintaining a clean and organized warehouse environment, reducing potential hazards and improving productivity.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Parts Advisor

Randy Marion CDJR
05.2019 - 03.2021
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and service department for use in automotive repair.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Parts Advisor

Gerry Wood CDJR
01.2018 - 04.2019
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and service department for use in automotive repair.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Parts Advisor

Lake Norman Chrysler Dodge Jeep Ram
08.2016 - 12.2017
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and service department for use in automotive repair.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Stocked and managed stock of parts.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Wholesale Parts Advisor

Black CDJR
07.2013 - 08.2016
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
  • Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
  • Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and service department for use in automotive repairs.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Education

GED -

Mitchell Community College
Statesville, NC
05.2003

Skills

  • Invoice Processing
  • Customer Service
  • Inventory Management
  • Ordering parts
  • Improving customer satisfaction
  • Stock management
  • Vendor Relations
  • Inventory Auditing
  • Returns processing
  • Inventory Restocking
  • Customer Relations
  • Hardworking and Reliable

Timeline

Parts Manager

SouthTecAviation LLC
04.2023 - Current

Wholesale Parts Advisor

Black CDJR
08.2021 - 04.2023

Warehouse General Laborer

Mancan Temporary Services
03.2021 - 08.2021

Parts Advisor

Randy Marion CDJR
05.2019 - 03.2021

Parts Advisor

Gerry Wood CDJR
01.2018 - 04.2019

Parts Advisor

Lake Norman Chrysler Dodge Jeep Ram
08.2016 - 12.2017

Wholesale Parts Advisor

Black CDJR
07.2013 - 08.2016

GED -

Mitchell Community College

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KRISTINA MYERS