Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Overstreet

McHenry,MS

Summary

Dynamic sales professional with a proven track record at Star Chevrolet, excelling in customer engagement and relationship building. Skilled in negotiation and CRM software, I consistently enhance customer satisfaction and drive repeat business. My ability to analyze feedback and adapt strategies has led to improved service delivery and increased client loyalty.

Overview

9
9
years of professional experience

Work History

Salesperson

Star Chevrolet
10.2021 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout experience.
  • Engaged customers through effective communication and active listening to understand their vehicle needs.
  • Conducted product demonstrations, highlighting features and benefits of vehicles to enhance customer experience.
  • Negotiated sales agreements, ensuring compliance with dealership policies and customer satisfaction.
  • Maintained up-to-date knowledge of automotive inventory and market trends to provide informed recommendations.
  • Collaborated with finance department to facilitate smooth loan processing for customers purchasing vehicles.
  • Trained new team members on sales techniques and dealership operations to ensure consistent performance standards.
  • Developed strong relationships with repeat customers, enhancing loyalty and driving repeat business opportunities.
  • Analyzed customer feedback to identify areas for improvement in sales approach and overall service delivery.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Server

Sawmill Restaurant
02.2021 - 10.2021
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order accuracy and efficiency during high-volume service periods.
  • Trained new staff on menu offerings and service protocols to maintain quality standards.
  • Collaborated with kitchen staff to streamline food preparation and minimize delays.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.
  • Resolved customer inquiries and complaints promptly to enhance guest experience.
  • Served food and beverages promptly with focused attention to customer needs.

Union Laborer

Welded Construction Llc
02.2017 - 11.2018
  • Assisted in project completion by collaborating with team members on-site.
  • Maintained tools and equipment, enhancing reliability and operational efficiency.
  • Conducted site clean-up, promoting a safe and organized work environment.
  • Monitored worksite conditions, identifying hazards to prevent accidents proactively.

Pilot Car Driver

MG Dyess Pipeline Construction
08.2016 - 02.2017
  • Operated pilot vehicles to escort oversized loads, ensuring compliance with safety regulations.
  • Coordinated route planning with transport teams, optimizing travel paths for efficiency.
  • Communicated with law enforcement and road crews to facilitate safe passage for large transports.
  • Conducted pre-trip inspections of pilot vehicles, identifying maintenance needs and ensuring readiness.

Education

Diploma - Cosmetology

Chris Beauty College
Gulfport, MS
05.1999

High School Diploma - High School Diploma

Old Dominion Christian Academy
Perkinston, MS
05.1998

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Active listening
  • Negotiation
  • CRM software proficiency
  • Sales demonstration
  • Deal negotiation
  • Beauty product demonstration
  • Client service
  • Product and service knowledge

Timeline

Salesperson

Star Chevrolet
10.2021 - Current

Server

Sawmill Restaurant
02.2021 - 10.2021

Union Laborer

Welded Construction Llc
02.2017 - 11.2018

Pilot Car Driver

MG Dyess Pipeline Construction
08.2016 - 02.2017

Diploma - Cosmetology

Chris Beauty College

High School Diploma - High School Diploma

Old Dominion Christian Academy

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Kristina Overstreet