Professional Experience
Kristina Patterson
RCM
North Carolina,Remote
Summary
Dynamic professional with extensive experience at PathGroup, excelling in revenue cycle management and client relationship building. Proven track record in claims processing and data analysis, coupled with strong problem-solving abilities. Recognized for enhancing team performance and achieving organizational goals through effective collaboration and attention to detail.
Overview
23
23
5
5
RCM
Work History
House Manager and Caregiver
Medicaid & Medicare
Wendell, NC
02.2020 - Current
- Managed daily tasks, engaged residents, scheduled work, oversaw projects, ensured efficient resource use, organized meds, maintained records, and improved teamwork.
- Offered emotional support, collaborated with healthcare providers, kept detailed records, observed changes, provided companionship, assisted with mobility and care, planned meals, encouraged activity, maintained hygiene, administered meds, and handled minor treatments.
Revenue Cycle Specialist
PathGroup
Nashville, TN
03.2015 - 06.2019
- (Manual and electronic) registration, insurance and benefits verification, care delivery, claims submission, reimbursement, and meeting organizational goals and deadlines.
- Familiar with ICD and CPT codes.
- Maintain and strengthen relationships with corporate clients (hospitals and physicians) through effective collaboration.
- Strong analytical skills, with attention to detail, particularly in data analysis and claims processing, identifying trends in denials and rejections. Conduct thorough research to resolve discrepancies.
Customer Service and Sales Supervisor
Customer Solutions Services
Nashville, TN
03.2012 - 06.2015
- Built communication and relationships with suppliers, clients, and insurers; negotiated favorable supplier contracts; raised profits with sales goals and service.
- Created monthly sales reports, conducted audits, managed databases, and used POS, QuickBooks, and MS Office for reports.
- Analyzed accounts for overdue collections, created payment plans, and maintained positive customer relationships.
- Coached staff to boost performance and customer relations, motivated the sales team positively, and mentored them on sales and tough customers.
Education
Awards - RCM, Insurance, Billing, Customer Relations
Employers
Nashville, TN06-2019
General And Relationships Communications Certification -
Community College of Aurora
Aurora, CO03-2011
Nursing Assistant -
Denver School of Nursing
Denver, CO06-2010
Skills
- Revenue cycle management
- Billing process management
- Familiar with ICDs and CPTs
- Insurance Specialist
- Attention to detail
- Problem solving
- Record keeping
- Spreadsheet management
- Critical thinking
- Calm under pressure
- Typing proficiency
- Client relationship management
References
References available upon request.
Timeline
House Manager and Caregiver
Medicaid & Medicare
02.2020 - Current
Revenue Cycle Specialist
PathGroup
03.2015 - 06.2019
Customer Service and Sales Supervisor
Customer Solutions Services
03.2012 - 06.2015
Awards - RCM, Insurance, Billing, Customer Relations
Employers
General And Relationships Communications Certification -
Community College of Aurora
Nursing Assistant -
Denver School of Nursing
Similar Profiles
Kamal FaragallaKamal Faragalla
Senior Fleet Manager at Medicaid & MedicareSenior Fleet Manager at Medicaid & Medicare
Carmen GloverCarmen Glover
Customer Service Representative at Medicaid & MedicareCustomer Service Representative at Medicaid & Medicare
Sydney JonesSydney Jones
Technical Analyst/Content Manager at Centers for Medicaid & Medicare ServiesTechnical Analyst/Content Manager at Centers for Medicaid & Medicare Servies