Kristina Randolph-Martell

• Supervise daily outpatient pharmacy operations, ensuring safe, efficient, and patient-centered medication services.
• Provide direct leadership to pharmacy technicians and support staff, including scheduling, workflow coordination, training, and performance support.
• Collaborate closely with pharmacists, providers, and nursing staff to maintain high standards of medication accuracy, safety, and regulatory compliance.
• Oversee prescription processing, patient flow, and service recovery to optimize turnaround times and patient satisfaction.
• Monitor and manage medication inventory, controlled substances, and high-cost or specialty medications, proactively addressing shortages and operational challenges.
• Support implementation and adherence to pharmacy policies, procedures, and quality assurance initiatives.
• Serve as an escalation point for staff and patient concerns, resolving issues professionally and efficiently.
• Participate in process improvement efforts, workflow redesign, and operational planning to enhance outpatient pharmacy performance.
• Assist with onboarding, training, and ongoing development of pharmacy staff, reinforcing best practices and institutional standards.

Clinical Operations Pharmacy Technician

Kaiser Foundation Hospital – Martinez, CA

• Communicated with patients to collect and verify information regarding medical conditions, symptoms, and changes in health status; coordinated consultations with pharmacists as needed.
• Performed a wide range of clinical pharmacy operational activities with a strong focus on accuracy, efficiency, and service quality.
• Maintained and updated patient profiles in HealthConnect (Epic), including laboratory results and patient-specific clinical details.
• Collaborated with patients and pharmacists to verify medication dosages, refill authorizations, and patient information.
• Responded to incoming calls and inquiries from patients, nurses, and healthcare providers, resolving issues promptly and professionally.
• Participated in a Labor Management partnership, contributing to the development and modification of pharmacy workflows.
• Provided drug-specific information to patients, healthcare professionals, and physicians, including indications, usage, and potential side effects.
• Communicated clear medication instructions to patients, caregivers, and nursing staff to support adherence and patient safety.

• Prepared intravenous chemotherapy and hazardous drug admixtures using strict aseptic technique in compliance with Joint Commission, NIH, and institutional standards.
• Supported Phase II, III, and IV clinical trials, compounding investigational medications for patients at the Northern California Kaiser Permanente clinical trials hub.
• Designed and implemented workflow improvements related to pharmacy inventory controls, software integration, and medication safety initiatives.
• Trained and mentored pharmacy technicians, pharmacist interns, and pharmacist residents, assisting with daily staffing coordination and adherence to protocols.
• Collaborated closely with oncology physicians, nurses, and pharmacists to ensure timely and accurate medication delivery, verifying correct patient, medication, dose, route, and timing for every order.

• Prepared intravenous solutions, admixtures, respiratory medications, and chemotherapy agents using hospital-approved aseptic techniques.
• Accurately counted, measured, compounded, labeled, and dispensed medications in accordance with hospital protocols and safety standards.
• Maintained proper storage, documentation, and inventory records for controlled substances in compliance with regulatory requirements.
• Utilized hospital pharmacy information systems and Pyxis automated dispensing systems for medication distribution.
• Responded to incoming calls and inquiries from nurses and healthcare providers, supporting timely medication access.
• Resolved non-routine medication access issues, including drug shortages, stockouts, and high-cost or limited-availability medications, ensuring continuity of patient care.