Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Rodriguez

Waco,TX

Summary

Accomplished and certified Pharmacy Technician with over 9 years of experience in retail pharmacy environments for major national chains. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Well versed in customer service, problem-solving and sales skills. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Waco Family Medicine
06.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Pharmacy Technician

Walmart Pharmacy
11.2015 - 02.2024
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Safely administered COVID19 vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.

Refill Coordinator

Baylor Scott And White
05.2019 - 11.2019
  • Processed incoming refill request from pharmacies by either denying or approving the request according to a protocol given by the provider.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and resolve prior authorizations.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from patients in regards to prescriptions.

After-School Counselor

YMCA Central Texas
05.2015 - 11.2015
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Cared for children ages 4 to 13 in nurturing and age-appropriate way.

Pharmacy Clerk

Walmart
06.2013 - 05.2015
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Developed and maintained courteous and effective working relationships.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
  • Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate.
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.

Education

Associate of Arts - Education

McLennan Community College
Waco, TX
05-2016

Skills

  • Medicare and Medicaid processes
  • Pharmaceutical sales and services
  • Confidentiality and HIPAA
  • Drug storage procedures
  • Processing payments
  • Assisting pharmacists
  • FDA Drug Safety Guidelines
  • Updating medication histories and drug allergies
  • Pharmacy Law Compliance
  • Drug safety
  • Typing medication labels
  • Answering customer questions

Certification

CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Waco Family Medicine
06.2022 - Current

Refill Coordinator

Baylor Scott And White
05.2019 - 11.2019

Pharmacy Technician

Walmart Pharmacy
11.2015 - 02.2024

After-School Counselor

YMCA Central Texas
05.2015 - 11.2015

Pharmacy Clerk

Walmart
06.2013 - 05.2015

Associate of Arts - Education

McLennan Community College

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Kristina Rodriguez