Kristina Rose
Souderton,PA
Summary
Compassionate and patient Hotline Volunteer with background in crisis response. Skilled in active listening, problem-solving and demonstrating empathy to aid individuals in distress. Strengths include managing high-stress situations, providing mental health support, and maintaining confidentiality. Significant impact made in previous roles through providing immediate assistance and resources to those in need.
Overview
17
17
years of professional experience
Work History
Hotline Volunteer
NOVA Bucks
Jamison, Pennsylvania
01.2026 - Current
- Provided accurate information about available resources and support services.
- Documented call details for reporting and quality assurance purposes.
- Maintained confidentiality standards while handling sensitive information.
- Provided emergency response information to callers.
- Encouraged callers to develop self-help strategies in order to improve overall quality of life.
- Answered incoming calls and emails from individuals in need of assistance.
- Adhered to strict confidentiality guidelines while handling sensitive client information.
- Offered guidance on how to access financial aid, housing assistance, mental health care, and other social service programs.
Hotline Volunteer
A Woman's Place
Doylestown, Pennsylvania
10.2024 - Current
- Developed personalized safety plans with clients to improve their sense of security.
- Provided support to callers in crisis situations.
- Facilitated needs assessment discussions with callers to identify and address their concerns.
- Collaborated with team members to improve response strategies.
- Engaged in community outreach to promote hotline services and resources.
- Educated the public about available services through presentations at community events.
- Evaluated caller needs and connected them with relevant resources for ongoing support.
- Helped create a safe environment for callers by actively listening without judgment or criticism.
Lunch and Recess Aid
Souderton Area School District
Souderton, Pennsylvania
10.2023 - Current
- Supervised lunchroom activities to promote student safety and engagement.
- Maintained cleanliness and organization in lunch area to foster a positive dining environment.
- Assisted staff in coordinating orderly lunch transitions for students.
- Communicated effectively with students to promote positive behavior during meals.
- Enforced school policies regarding lunchroom conduct and etiquette.
- Ensured that all areas of the cafeteria were clean before, during, and after meal service.
CNA
Souderton Mennonite Homes
Souderton, Pennsylvania
11.2008 - 11.2014
- Documented resident care accurately in electronic health records system.
- Supported mobility by assisting residents with transfers and ambulation.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided compassionate personal care to patients in hospice settings.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
Education
High School Diploma -
Casa Grande High School
Petaluma, CA06-2005
Skills
- Crisis intervention
- Conflict resolution
- Resource coordination
- Effective communication
- Active listening
- Resource referral
- Community outreach
- Safety awareness
- Mental health awareness
- Domestic violence support
- LGBTQ support
- Empathy display
- Non-judgmental attitude
- Confidentiality
Timeline
Hotline Volunteer
NOVA Bucks
01.2026 - Current
Hotline Volunteer
A Woman's Place
10.2024 - Current
Lunch and Recess Aid
Souderton Area School District
10.2023 - Current
CNA
Souderton Mennonite Homes
11.2008 - 11.2014
High School Diploma -
Casa Grande High School