Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lilianah Jourdanais

Latham,NY

Summary

Dedicated Retail Worker and Compassionate Hotline worker with 1 years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hotline Volunteer

University at Albany
Albany , NY
01.2023 - Current
  • Assessed callers' needs and referred them to appropriate resources for further help.
  • Provided emotional support, crisis intervention, and information on relevant services or programs.
  • Encouraged callers to develop self-help strategies in order to improve overall quality of life.
  • Helped create a safe environment for callers by actively listening without judgment or criticism.
  • Adhered to strict confidentiality guidelines while handling sensitive client information.
  • Participated in regular training sessions related to hotline operations and best practices.
  • Worked collaboratively with staff members from other departments within the agency.

Retail Associate

Target
Latham, NY
08.2019 - Current
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Processed online orders and ensured timely delivery of items.
  • Performed price checks on items requested by customers.
  • Provided ongoing training for new staff members.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Interpreter Volunteer

Albany Medical Center Hospital
Albany , NY

Education

High School Diploma -

Shaker High School
Latham
06.2021

Bachelor of Science - Human Development And Psychology

University At Albany
NY

Skills

  • Crisis Intervention
  • Emotional Support
  • Microsoft Access
  • Active Listening
  • Relationship Building
  • Customer Service
  • De Escalation Tactics
  • Cultural Awareness and Sensitivity
  • Spanish Fluency

Certification

  • CITI Training Certificate
  • CSSRS Training

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Hotline Volunteer

University at Albany
01.2023 - Current

Retail Associate

Target
08.2019 - Current

Interpreter Volunteer

Albany Medical Center Hospital

High School Diploma -

Shaker High School

Bachelor of Science - Human Development And Psychology

University At Albany

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Lilianah Jourdanais