Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTINA SIMPSON

Winter Haven

Summary

Bartender seeking opportunity to apply long career in customer service to a new position. Communication, service, and management skills have been developed over 20 years working in the service industry.

Overview

22
22
years of professional experience

Work History

Bartender / Lead

The Catering Co. of Central FL
Winter Haven, FL
03.2010 - Current
  • Crafted signature cocktails, enhancing customer experience and satisfaction.
  • Managed inventory of bar supplies, ensuring optimal stock levels and minimizing waste.
  • Trained and mentored junior bartenders on beverage preparation and customer service standards.
  • Implemented efficient workflow processes, improving service speed during peak hours.
  • Established strong relationships with regular customers, fostering loyalty and repeat business.
  • Collaborated with catering team to provide seamless beverage service for events.
  • Resolved customer complaints effectively, maintaining positive dining experiences and brand reputation.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Bartender

LEGOLAND Florida
Winter Haven, FL
05.2019 - 11.2019
  • Crafted and served a diverse range of cocktails and beverages to enhance customer experiences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Trained and mentored new bartenders in beverage preparation and customer service standards.
  • Managed inventory levels, placing orders to ensure sufficient stock for busy service periods.

Bartender

Jessie's
Winter Haven, FL
04.2018 - 05.2019
  • Assisted customers with needs, both at and away from the bar.
  • Cleaned and sanitized bar and drink containers.
  • Developed long-lasting relationships with customers, creating regulars.
  • Ensured proper stock of bar items at all times.
  • Guarantee high level of service to all customers throughout every night.
  • Identify fake identification cards and deal with unruly customers.
  • Maintained bar area through organizational skills.
  • Performed bar opening and closing procedures.
  • Prepared drinks for customers accurately and quickly.

Bartender

Gary's Grove Lounge
Winter Haven, FL
07.2013 - 05.2016
  • Assisted customers with needs, both at and away from the bar.
  • Cleaned and sanitized bar and drink containers.
  • Developed long-lasting relationships with customers, creating regulars.
  • Ensured proper stock of bar items at all times.
  • Guarantee high level of service to all customers throughout every night.
  • Identify fake identification cards and deal with unruly customers.
  • Maintained bar area through organizational skills.
  • Participated in marketing programs to improve sales.
  • Perform transaction accurately and quickly.
  • Performed bar opening and closing procedures.
  • Prepared drinks for customers accurately and quickly.
  • Trained new hires, ensuring service is maintained at proper level.
  • Updated drink menu and made recommendations for which drinks are successful.

Bartender, Assistant Manager

Outback Steakhouse
Winter Haven, FL
03.2004 - 03.2014
  • Assisted customers with needs, both at and away from the bar.
  • Assisted in the hiring process to help ensure talented bartenders join service team.
  • Cleaned and sanitized bar and drink containers.
  • Developed long-lasting relationships with customers, creating regulars.
  • Ensured proper stock of bar items at all times.
  • Guarantee high level of service to all customers throughout every night.
  • Identify fake identification cards and deal with unruly customers.
  • Maintained bar area through organizational skills.
  • Participated in marketing programs to improve sales.
  • Perform transaction accurately and quickly.
  • Performed bar opening and closing procedures.
  • Placed orders to replenish bar inventory.
  • Prepared drinks for customers accurately and quickly.
  • Trained new hires, ensuring service is maintained at proper level.
  • Created the work schedule for the restaurant staff.
  • Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen.
  • Designed a new way to accommodate private parties and special events.
  • Elevated the guest experience by spending time focusing on top quality food, service and a pleasing atmosphere.
  • Encouraged a positive work environment by advocating open communication and respect.
  • Managed all accounting and bookkeeping procedures.
  • Recruited, trained and oversaw a staff of 22 servers and 8 cooks in a fast-paced restaurant.

Education

Associate of Arts -

International Academy of Design And Technology
Tampa

Skills

  • Achieved high standards of organization and sanitation in workplace
  • Elevated customer service experience through attentive support
  • Delivered high-quality drink preparations that exceeded customer expectations
  • Enhanced team dynamics through effective interpersonal communication
  • Streamlined inventory management processes to reduce waste
  • Drove leadership initiatives that increased team performance
  • Utilized oral comprehension skills to improve client interactions
  • Accelerated sales and marketing efforts resulting in increased revenue
  • Implemented successful interviewing and training programs leading to improved team efficiency

Timeline

Bartender

LEGOLAND Florida
05.2019 - 11.2019

Bartender

Jessie's
04.2018 - 05.2019

Bartender

Gary's Grove Lounge
07.2013 - 05.2016

Bartender / Lead

The Catering Co. of Central FL
03.2010 - Current

Bartender, Assistant Manager

Outback Steakhouse
03.2004 - 03.2014

Associate of Arts -

International Academy of Design And Technology