KRISTINA STOJANOVSKA
Wildwood,NJ
Summary
Administrative professional with over ten years of experience enhancing customer satisfaction through effective complaint resolution and training programs. Demonstrated expertise in maintaining client confidentiality while optimizing office operations. Fluent in English, Spanish, and Macedonian.
Overview
4
4
Languages
1
1
Certification
14
14
years of professional experience
Work History
Department Manager
Hodge Associates
Rio Grande, New Jersey
03.2012 - 07.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Assisted customers with inquiries and product information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided professional assistance to clients in person, by phone, and via email
- Ensured confidentiality in handling personal and financial information to protect client trust.
- Demonstrated sound judgment, reliability, and strong communication skills
- Collaborated with team members to streamline service delivery processes and improve overall efficiency.
- Conducted training sessions for new staff on customer service practices on customer service protocols and tools.
- Supported administrative tasks including data entry, scheduling, and filing
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor - legal studies, law fundamentals, administrative procedures
St. Climent Ohridski - Faculty of Law
Bitola 01-2012
High School Diploma -
Taki Daskalo - Graphic Design
BitolaSkills
- Customer service
- Customer relations
- Problem solving
- Communication skills
- Team leadership
- Team building
- Office scheduling
- Records management
- Legal documentation
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Attention to Detail
- Service optimization
- Strategic Planning
- Workforce Planning
- Performance evaluation
- Communication strategies
Languages
- English, Fluent
- Spanish, Fluent
- Macedonian, Fluent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Macedonian
Native/ Bilingual
Serbian
Native/ Bilingual
Certification
- Introduction of Managment - Philadelphia region 2016
Timeline
Department Manager
Hodge Associates
03.2012 - 07.2026
Bachelor - legal studies, law fundamentals, administrative procedures
St. Climent Ohridski - Faculty of Law
High School Diploma -
Taki Daskalo - Graphic Design