KRISTINA STOJNIC

• Manage daily front-office operations and supervise a 4-person team in a high-volume healthcare environment serving approximately 20–30 patients per day.
• Resolve complex patient complaints and concerns using de-escalation, problem-solving, and relationship-management skills.
• Present treatment options, recommendations, and associated costs while helping patients make informed decisions about their care.

• Performed venipuncture, blood draws, and EKGs, prioritizing patient safety, comfort, and accuracy.
• Supported providers with patient examinations, clinical procedures, and diagnostic services in a fast-paced medical environment.
• Collaborated directly with patients and healthcare providers to support efficient clinical workflows and quality patient care.

• Supervised and trained front-office staff to uphold service standards and streamline operational processes.
• Built strong patient relationships through responsive communication, personalized service, and follow-through.

• Built rapport with guests and used product knowledge and personalized recommendations to enhance the customer experience in a high-volume luxury hospitality environment.
• Honed communication, persuasion, and relationship-building skills while adeptly handling challenging customer interactions.

Expected May 2027